Reddit & Q&A Community Outreach Specialist

Company Background

Backed by two leading Australian venture capital firms, DesignCrowd powers and BrandCrowd—platforms used by millions to create logos, brand kits, and small-business design assets. We are seeking an exceptional Reddit & Q&A Community Outreach Specialist to drive earned visibility through authentic participation on Reddit, Quora, YouTube comments, and other relevant forums. This role reports directly to the SEO Manager and the Head of Marketing & Analytics.

At DesignCrowd, you'll work with pioneering technology, comprehensive digital strategies, and a dynamic team in a fast-paced, agile startup environment.

The Role

Community conversation is core to our growth. As the Reddit & Q&A Community Outreach Specialist, your objectives are to:

• Generate authentic, rule-compliant mentions of and BrandCrowd by helping users in relevant threads (never spam).
• Proactively find and engage in live opportunities (new and evergreen) across priority topics—especially AI design tools and AI for small businesses.
• Capture insights (questions, objections, competitor mentions) and feed them back to SEO/Content/Product.
• Track and report activity with disciplined documentation.

Your responsibilities will include the following:

• Develop a monitoring workflow for priority topics/keywords (e.g., logo maker, brand kit, rebrand, business name ideas, social media assets, file formats [SVG/PNG], AI design tools, AI for small businesses, Etsy/Shopify branding).
• Use saved searches/alerts and tools (TrackReddit, GummySearch, Google Alerts; optional: vidIQ/TubeBuddy) to surface high-intent conversations.
• Write concise, helpful replies that answer the question first; mention only when clearly relevant, using a natural one-line intro (e.g., "Hi, I'm [First name] from ") and linking only when rules allow.
• Respect each community's rules (no astroturfing, vote manipulation, mass posting, or sockpuppets).
• Maintain and organize a tracker of every interaction (URL, platform, sub/topic/channel, question summary, your reply, brand mention Y/N, status, and results such as upvotes/likes/replies or creator hearts/pins).
• Deliver a weekly summary of top questions, objections, feature requests, competitor mentions, and threads requiring an official brand response.
• Build and continually update a living FAQ/objection-handling notes and propose content/landing pages we should create to better serve recurring questions.

Your key performance metrics for the role will include the following:

• Quality contributions posted per month (target 60–80 across platforms, balanced new + evergreen)
• Relevance rate (≥80% aligned to priority topics)
• Compliance (0 removals for spam; 100% rule-compliant, transparent posts)
• Engagement lift (upvotes/replies on Reddit/Quora; likes/replies/creator hearts or pins on YouTube)
• Attribution (40–60% of posts naturally include a mention without forcing it)
• Weekly insights quality (actionable summaries; FAQ growth)

Initial Hiring Process (Online Test Required):

All applicants must complete an online Live-Thread Outreach Test prior to interviews. You'll find 3–5 live Reddit threads, 3–5 Quora questions, and 3–5 recent YouTube videos, draft compliant value-first replies, and submit links, brief rule screenshots, a filled tracker, and a one-page insights summary.

Job Types: Full-time, Permanent, Remote

Benefits:

• Company events
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee (where probation applies)
• Work from home

Schedule:

• Day shift

Supplemental Pay:

• 13th month salary

Experience:

• Community engagement on Reddit/Quora/YouTube: 1- 2 years (Required)

Job Types: Full-time, Permanent

Pay: Php20, Php25,000.00 per month

Benefits:

• Health insurance
• Pay raise
• Work from home

Work Location: Remote