URGENT HIRING Customer Support Advocate

3 days ago

Makati City, National Capital Region, Philippines KMC Solutions Full time $104,000 - $130,878 per year

Customer Support Advocate

Location: Frabelle Corporate Plaza, Makati

Industry: E-commerce / Retail Support

Schedule: Nightshift


Customer Support Advocates play a vital role on our global support team, delivering exceptional service experiences across multiple communication channels—voice, email, live chat, SMS, and social media. If you're passionate about helping people, solving problems, and working with a dynamic team, we'd love to hear from you.


Key Responsibilities

  • Provide high-quality, personalized customer service across all support channels: phone, email, chat, SMS, and social media
  • Address customer inquiries efficiently, including order updates, product questions, and issue resolution
  • Maintain a consistent and professional tone of voice that aligns with our brand and customer expectations
  • Collaborate with cross-functional teams including Product, Tech, and Site Operations to relay customer feedback and recommend improvements
  • Offer expert-level product knowledge and style advice to enhance the customer experience
  • Maintain detailed and accurate customer records in internal systems

Required Qualifications

  • Minimum 1 year of Customer Support experience handling e-commerce or retail accounts
  • Primary experience in voice support; additional experience in email/chat is highly valued
  • Proven job stability — must show at least one year tenure in previous roles
  • Strong verbal and written English communication skills
  • A proven customer-first mindset and empathetic approach to handling concerns
  • Ability to adapt to changing schedules and business needs
  • Reliable, enthusiastic, and willing to step into new responsibilities as needed
  • Strong problem-solving skills with a creative approach to customer interactions
  • Professional, personable, and open to feedback and change

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