E-commerce Customer Service Specialist

5 days ago

Makati City, National Capital Region, Philippines Reefan International Limited Full time ₱250,000 - ₱500,000 per year

Responsibilities:

  • Customer Support: Provide professional product consultation and after-sales support to customers via email, phone, and online chat.
  • Order Management: Handle customer orders, including inquiries, modifications, cancellations, and returns/exchanges, ensuring customer needs are met.
  • Problem Solving: Identify and resolve customer issues promptly to enhance customer satisfaction and maintain the company's image.
  • Address customer complaint: Monitor and address customer negative reviews on e-commerce platforms, social media, and app markets, etc. and resolve customer issues effectively.
  • Feedback Collection: Gather customer feedback, compile reports, and provide improvement suggestions to optimize products and services.
  • Team Collaboration: Work closely with sales, logistics, and other teams to ensure smooth information flow and quick response to customer needs.
  • Other tasks: Other work tasks assigned by the supervisor.

Qualifications:

  • Education: Associate degree or higher, preferably in a related field.
  • Experience: 3 years experience in e-commerce customer service, familiar with Amazon, Shopify platform.
  • Language Skills: Good English communication skills, both written and spoken; knowledge of other languages is a plus.
  • Skills: Familiarity with 3C electronics products and a basic understanding of trouble shooting steps; strong customer service mindset and communication skills, strong problem-solving abilities. Familiar with customer service systems and related tools, with data analysis capabilities.
  • Personal Traits: Patience, attention to detail, and a positive work attitude; ability to maintain good performance under pressure.
  • 8X24Hshift schedule: Able to accept 8X24H shift work schedule.

  • E-Commerce Specialist

    2 weeks ago

    Caloocan City, National Capital Region, Philippines Mototrend Interprises Incorporation Full time ₱216,000 - ₱264,000 per year

    Mototrend Enterprise's Inc. is looking for an E-commerce Specialist who will:Manage and update product listings, descriptions, pricing, and images across e-commerce platforms (especially Shopee & Lazada)Monitor stock availability, coordinate with inventory and logistics teams to avoid out-of-stock or overselling issues.Execute online sales campaigns,...

  • E-commerce Customer Service Associate

    1 week ago

    Makati City, National Capital Region, Philippines Axzy Tech Inc. Full time ₱150,000 - ₱250,000 per year

    Key ResponsibilitiesHandle customer inquiries across TikTok Shop, Shopee, and other platforms via chat and messaging.Provide timely, friendly, and solution-oriented support before and after sales.Manage order status, shipping updates, and return/refund requests.Work closely with the e-commerce and operations team to resolve issues quickly.Collect and...

  • E-Commerce Assistant

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Helpro Service Cooperative Full time ₱80,000 - ₱160,000 per year

    Job DescriptionWe are seeking a detail-oriented and tech-savvy E-commerce Assistant to help manage our store and provide support in daily e-commerce activities. This role involves maintaining product listings, monitoring orders, customer service, and coordinating with internal teams to ensure a seamless customer experience.Key ResponsibilitiesUpload and...

  • E-Commerce Specialist

    5 days ago

    Mandaluyong City, National Capital Region, Philippines ECOSHIFT CORPORATION Full time

    Key Job Objective:The E-Commerce Specialist is responsible for maintaining brand presence and awareness at, and promoting products on the Company's various online platforms such as Lazada and Shopee. Job Responsibilities:· Handle day-to-day operations of the Company's various online platforms.· Process customer orders by coordinating with concerned...

  • E-commerce Specialist

    5 days ago

    Quezon City, National Capital Region, Philippines Cosmetix Unlimited Inc Full time $40,000 - $60,000 per year

    Cosmetix Unlimited Inc. is looking for an E-commerce Specialist who will:Manage and update product listings, descriptions, pricing, and images across e-commerce platforms (especially Shopee).Monitor stock availability, coordinate with inventory and logistics teams to avoid out-of-stock or overselling issues.Execute online sales campaigns, promotions, and...

  • e-commerce

    5 days ago

    Quezon City, National Capital Region, Philippines Wilking Global Inc Full time $104,000 - $130,878 per year

    Duties:Oversee and manage all e-commerce activities in relation to sales, marketing, and product presentationDevelop and implement strategies to improve website traffic and sales conversionManage product listings and ensure accurate product informationConduct market research and competitive analysis to stay ahead of e-commerce trendsOptimize website content...

  • E-Commerce Specialist

    5 days ago

    Quezon City, National Capital Region, Philippines Robert Brown Wear Inc Full time ₱1,000,000 - ₱2,400,000 per year

    Job Overview:We are looking for an E-commerce Specialist to drive sales growth and manage campaigns on major e-commerce platforms like Lazada, Shopee, and TikTok. The ideal candidate will oversee campaign enrollment, optimize product listings, and analyze performance to ensure we meet and exceed sales targets.Responsibilities:Campaign Management: Manage the...

  • E-commerce

    5 days ago

    Quezon City, National Capital Region, Philippines WILKING GLOBAL INCORPORATED Full time ₱25,000 - ₱300,000 per year

    Duties:Oversee and manage all e-commerce activities in relation to sales, marketing, and product presentationDevelop and implement strategies to improve website traffic and sales conversionManage product listings and ensure accurate product informationConduct market research and competitive analysis to stay ahead of e-commerce trendsOptimize website content...

  • E-Commerce Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines Simpletrade Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    We're looking for an E-Commerce Specialist to join our Seller Success team. The role focuses on increasing Gross Merchandise Value (GMV) through effective sales strategies, customer engagement, and optimized product merchandising. If you're data-driven, customer-focused, and passionate about e-commerce growth, this role is for youWhat You'll DoDevelop and...

  • E-Commerce Specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines Robert Brown Wear Inc Full time ₱420,000 per year

    Job description:Job Title: E-Commerce SpecialistLocation: New Manila, Quezon City (On-site, 6 days/week)OverviewThe E-Commerce Specialist is responsible for ensuring the smooth and efficient operation of our online stores across platforms such as Shopee, Lazada, and others. This role covers day-to-day store management, campaign execution, performance...