E-commerce Customer Service Specialist

2 days ago

Makati City, National Capital Region, Philippines Reefan International Limited Full time ₱250,000 - ₱500,000 per year

Responsibilities:

  • Customer Support: Provide professional product consultation and after-sales support to customers via email, phone, and online chat.
  • Order Management: Handle customer orders, including inquiries, modifications, cancellations, and returns/exchanges, ensuring customer needs are met.
  • Problem Solving: Identify and resolve customer issues promptly to enhance customer satisfaction and maintain the company's image.
  • Address customer complaint: Monitor and address customer negative reviews on e-commerce platforms, social media, and app markets, etc. and resolve customer issues effectively.
  • Feedback Collection: Gather customer feedback, compile reports, and provide improvement suggestions to optimize products and services.
  • Team Collaboration: Work closely with sales, logistics, and other teams to ensure smooth information flow and quick response to customer needs.
  • Other tasks: Other work tasks assigned by the supervisor.

Qualifications:

  • Education: Associate degree or higher, preferably in a related field.
  • Experience: 3 years experience in e-commerce customer service, familiar with Amazon, Shopify platform.
  • Language Skills: Good English communication skills, both written and spoken; knowledge of other languages is a plus.
  • Skills: Familiarity with 3C electronics products and a basic understanding of trouble shooting steps; strong customer service mindset and communication skills, strong problem-solving abilities. Familiar with customer service systems and related tools, with data analysis capabilities.
  • Personal Traits: Patience, attention to detail, and a positive work attitude; ability to maintain good performance under pressure.
  • 8X24Hshift schedule: Able to accept 8X24H shift work schedule.

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