E-Commerce Customer Service Representative

2 days ago

Quezon City, National Capital Region, Philippines Kinmo PW Corporation Full time ₱170,000 - ₱204,000 per year

We are seeking a reliable and customer-focused E-Commerce Customer Service Representative to join our team. This is a fully on-site role, where you will handle customer inquiries, manage orders, and ensure excellent service across TikTok Shop, Shopee, and Lazada. You will play a key role in enhancing customer satisfaction and maintaining smooth daily e-commerce operations.

Key Responsibilities

  • Customer Support & Communication
  • Respond to customer messages, chats, and inquiries across TikTok, Shopee, and Lazada.
  • Address product concerns, order status updates, returns, and complaints in a professional manner.
  • Provide accurate product information and after-sales assistance.
  • Order Management & Fulfillment
  • Monitor and process orders to ensure timely preparation and shipping.
  • Coordinate with warehouse/logistics teams for smooth fulfillment.
  • Manage returns, refunds, and cancellations in line with platform policies.
  • Platform Operations & Engagement
  • Maintain excellent seller ratings and meet customer service KPIs.
  • Assist in handling product reviews, feedback, and customer comments.
  • Support marketing/promotional campaigns (flash sales, vouchers, livestream activities).
  • Reporting & Feedback
  • Record and track customer issues, resolutions, and common concerns.
  • Provide insights to improve listings, FAQs, and service efficiency.
  • Suggest improvements to boost customer satisfaction and retention.

Qualifications

  • At least a college-level education (any course) or relevant work experience.
  • Experience with TikTok Shop, Shopee, and Lazada is a strong advantage.
  • Excellent written and verbal communication skills (English and Filipino).
  • Organized, detail-oriented, and capable of multitasking.
  • Must be willing to work fully on-site (no remote arrangement).
  • Prior experience in customer service or e-commerce is preferred but not required.

What We Offer

  • Competitive salary package
  • Performance incentives
  • On-the-job training for e-commerce tools and systems
  • Opportunities for career advancement

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php21,000.00 per month

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Customer service: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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