E-Commerce Customer Service Representative

3 days ago

Quezon City, National Capital Region, Philippines Kinmo PW Corporation Full time ₱204,000 - ₱252,000 per year

We are seeking a reliable and customer-focused E-Commerce Customer Service Representative to join our team. This is a fully on-site role, where you will handle customer inquiries, manage orders, and ensure excellent service across TikTok Shop, Shopee, and Lazada. You will play a key role in enhancing customer satisfaction and maintaining smooth daily e-commerce operations.

Key Responsibilities

  • Customer Support & Communication
  • Respond to customer messages, chats, and inquiries across TikTok, Shopee, and Lazada.
  • Address product concerns, order status updates, returns, and complaints in a professional manner.
  • Provide accurate product information and after-sales assistance.
  • Order Management & Fulfillment
  • Monitor and process orders to ensure timely preparation and shipping.
  • Coordinate with warehouse/logistics teams for smooth fulfillment.
  • Manage returns, refunds, and cancellations in line with platform policies.
  • Platform Operations & Engagement
  • Maintain excellent seller ratings and meet customer service KPIs.
  • Assist in handling product reviews, feedback, and customer comments.
  • Support marketing/promotional campaigns (flash sales, vouchers, livestream activities).
  • Reporting & Feedback
  • Record and track customer issues, resolutions, and common concerns.
  • Provide insights to improve listings, FAQs, and service efficiency.
  • Suggest improvements to boost customer satisfaction and retention.

Qualifications

  • At least a college-level education (any course) or relevant work experience.
  • Experience with TikTok Shop, Shopee, and Lazada is a strong advantage.
  • Excellent written and verbal communication skills (English and Filipino).
  • Organized, detail-oriented, and capable of multitasking.
  • Must be willing to work fully on-site (no remote arrangement).
  • Prior experience in customer service or e-commerce is preferred but not required.

What We Offer

  • Competitive salary package
  • Performance incentives
  • On-the-job training for e-commerce tools and systems
  • Opportunities for career advancement

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php21,000.00 per month

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Customer service: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

  • E-COMMERCE (90 Nonvoice) Customer Service Representative

    3 days ago

    Quezon City, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time ₱250,000 - ₱500,000 per year

    About the role Join the dynamic team at Talent Outsourcing Channel Solutions as an E-Commerce (90% Nonvoice) Customer Service Representative. In this full-time role based in Quezon City, Metro Manila, you will be responsible for providing excellent customer support and ensuring a seamless experience for our valued clients.What you'll be doingHandle a wide...

  • Customer Service for E-Commerce Account

    3 days ago

    Quezon City, National Capital Region, Philippines TalentSync Training and Development Full time ₱250,000 - ₱450,000 per year

    We are seeking an enthusiastic and customer-focused individual to join our dynamic team as a Customer Service Representative for our E-Commerce account. In this fulltime role, you will be responsible for providing exceptional customer service and support to our clients in the Quezon City Metro Manila area. This is a nonvoice account, meaning you will...

  • E-Commerce Assistant

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Helpro Service Cooperative Full time ₱80,000 - ₱160,000 per year

    Job DescriptionWe are seeking a detail-oriented and tech-savvy E-commerce Assistant to help manage our store and provide support in daily e-commerce activities. This role involves maintaining product listings, monitoring orders, customer service, and coordinating with internal teams to ensure a seamless customer experience.Key ResponsibilitiesUpload and...

  • E-Commerce Customer Service Representative

    3 weeks ago

    Makati City, National Capital Region, Philippines RunRemote Full time

    OverviewPosition: E-Commerce Customer Service RepresentativeWork hours: 9:00AM - 6:00PM Australian Time ZoneCompensation range: AU$2,300 - AU$2,500/monthAbout Our ClientOur client is a fast-paced, fun, and people-focused team who love pushing boundaries in e-commerce. Guided by their core values – Be a Good Human, Foot Forward First, Kaizen (Continuous...

  • E-Commerce Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines Robert Brown Wear Inc Full time ₱1,000,000 - ₱2,400,000 per year

    Job Overview:We are looking for an E-commerce Specialist to drive sales growth and manage campaigns on major e-commerce platforms like Lazada, Shopee, and TikTok. The ideal candidate will oversee campaign enrollment, optimize product listings, and analyze performance to ensure we meet and exceed sales targets.Responsibilities:Campaign Management: Manage the...

  • e-commerce

    3 days ago

    Quezon City, National Capital Region, Philippines Wilking Global Inc Full time $104,000 - $130,878 per year

    Duties:Oversee and manage all e-commerce activities in relation to sales, marketing, and product presentationDevelop and implement strategies to improve website traffic and sales conversionManage product listings and ensure accurate product informationConduct market research and competitive analysis to stay ahead of e-commerce trendsOptimize website content...

  • E-commerce

    3 days ago

    Quezon City, National Capital Region, Philippines WILKING GLOBAL INCORPORATED Full time ₱25,000 - ₱300,000 per year

    Duties:Oversee and manage all e-commerce activities in relation to sales, marketing, and product presentationDevelop and implement strategies to improve website traffic and sales conversionManage product listings and ensure accurate product informationConduct market research and competitive analysis to stay ahead of e-commerce trendsOptimize website content...

  • E-Commerce Customer Service Representative

    2 days ago

    Makati City, National Capital Region, Philippines RunRemote Full time ₱1,200,000 - ₱1,500,000 per year

    Looking for candidates from the Philippines Position: E-Commerce Customer Service RepresentativeWork hours: 9:00AM - 6:00PM Australian Time ZoneCompensation range: AU$2,300 -AU$2,500/monthAtRunRemoteour mission is to help connect the top-rated remote talent with the world's best job opportunities. Our key markets and clients are located in the US, AUS, UK &...

  • E-Commerce Customer Service Representative

    2 days ago

    Makati City, National Capital Region, Philippines RunRemote Full time A$27,600 - A$30,000 per year

    Looking for candidates from the Philippines Position: E-Commerce Customer Service RepresentativeWork hours: 9:00AM - 6:00PM Australian Time ZoneCompensation range: AU$2,300 -AU$2,500/monthAt RunRemote our mission is to help connect the top-rated remote talent with the world's best job opportunities. Our key markets and clients are located in the US, AUS,...

  • E-Commerce Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines Robert Brown Wear Inc Full time ₱264,000 - ₱396,000 per year

    Job Summary:We are seeking an E-commerce Specialist to boost sales and manage campaigns across Lazada, Shopee, and TikTok. The role involves handling campaign enrollment, optimizing product listings, tracking performance, and ensuring sales targets are achieved.Key Responsibilities:Manage promotional campaigns (flash sales, discount events) across e-commerce...