Enjoy 10,000 SIGN-ON BONUS | Customer Service Associate | Telco | Clark

2 days ago

Angeles City, Central Luzon, Philippines Sutherland Full time ₱150,000 - ₱250,000 per year

Sutherland is seeking a full-time Customer Service Associate to join our dynamic team in Clark. As a Customer Service Associate, you will be the primary point of contact for our valued customers, providing exceptional service and support while representing our brand with professionalism and care.

What you'll be doing

  • Handle inbound customer calls with patience and empathy, addressing inquiries and resolving issues in a timely and effective manner
  • Navigate customer accounts and systems to identify solutions and provide accurate information
  • Document all customer interactions and follow up as needed
  • Collaborate with cross-functional teams to ensure seamless customer experiences
  • Contribute to a positive work environment by providing excellent customer service and supporting team members

What we're looking for

  • Customer service or call centre experience preferred
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and decision-making abilities
  • Working knowledge on computers, the Internet and the wireless network industry
  • Commitment to providing exceptional customer service

What we offer

At Sutherland, we value our employees and offer a range of benefits to support your professional and personal growth. Some of the key benefits include:

  • Competitive salary with a sign-on bonus of 10,000 PHP
  • Comprehensive medical and dental insurance coverage
  • Opportunities for career advancement and skills development
  • Flexible work arrangements and work-life balance initiatives
  • Supportive and collaborative work environment

Apply now for this exciting opportunity to become a Customer Service Associate with Sutherland

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