Customer Service Representative

2 days ago

Angeles City, Central Luzon, Philippines LogiScale Inc. Full time

The Contact Center Associate will take inbound and make outbound calls regarding specified requests, common questions and pursue one call resolution for health share members and providers. The Contact Center Associate works with all departments to ensure that members and providers receive accurate health share information as determined by the Membership Guidelines.

Essential Duties:

  • Answer incoming calls from members and providers and follow-up with outbound calls as necessary.
  • Resolve general member and provider issues by phone or email.
  • Identify and escalate issues as necessary.
  • Recognize and document trends or problems that may arise in operations and alert management when needed.
  • Provide accurate health sharing information and service to members and providers.
  • Obtain and review medical records as necessary.
  • Ensure member information and eligibility is accurate and up to date.
  • Explain detailed information regarding eligibility to both members and providers.
  • Is coachable and willing to learn.
  • Capable of providing the greatest customer service experience possible.

Skills Required:

  • Critical thinking and problem-solving skills
  • Self-motivated, goal-oriented individual
  • Excellent written, verbal, and interpersonal communication skills
  • Work independently and in a team environment
  • Strong computer skills and working knowledge of Microsoft Outlook
  • Excellent phone etiquette and customer service skills as majority of time will be spent on the phone
  • Familiarity with medical policies and procedures and HIPPA
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

  • High School Diploma and/or GED required

  • At least 1 year of customer service experience required

  • Healthcare experience preferred (reviewing and/or verifying medical records)
  • Associates or higher degree preferred

Technical Knowledge:

  • Google Suite including Share Drives, Email and Internet
  • Call center phone software and/or operating systems
  • Salesforce knowledge preferable
Benefits
  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 10% Night Differential
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
  • Onsite (Makati or SM Clark) and Night shift

  • Customer Service Representative

    4 days ago

    Angeles City, Central Luzon, Philippines MVP Asia Pacific Inc. Full time ₱150,000 - ₱250,000 per year

    MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.At MVP, we foster a culture of professionalism, innovation, and...

  • Customer Service Representative

    4 days ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time ₱250,000 - ₱500,000 per year

    The Customer Service Representative is responsible for delivering exceptional customer support via voice and email channels. This role requires strong communication skills and the ability to handle inquiries from Territorial Representatives, address escalated cases, and provide effective resolutions. The ideal candidate is a problem-solver who is committed...

  • Customer Service Representative

    4 days ago

    Angeles City, Central Luzon, Philippines StaffSmart Outsourcing Full time

    About the roleStaffSmart Outsourcing is seeking a dedicated and customer-focused Customer Service Representative to join our team in Bridgetowne, Pasig. As a full-time Customer Service Representative (Travel Account) - Airlines, you will be responsible for delivering exceptional service to our clients in the travel industry.What you'll be doingHandling...

  • Customer Service Representative

    4 days ago

    Angeles City, Central Luzon, Philippines AUXILIA INC Full time ₱15,000 - ₱30,000 per year

    About the role Auxilia Inc. is seeking a Customer Service Representative to join our dynamic team in Angeles City, Pampanga. As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and support to address their inquiries and concerns. This is a full-time role with the opportunity to join a...

  • Customer Service Representatives

    2 days ago

    Angeles City, Central Luzon, Philippines Group of Companies Full time ₱10,000 - ₱15,000 per year

    Customer Service RepresentativesLocation: Business Center 4 & 5, Philexcel Business Park, Manuel Roxas Highway, Clark Freeport Zone, Angeles City, Pampanga, 2009, PhilippinesAccount Type: International and LocalEmployment Type: [Full-Time]Job Summary:We are looking for a highly motivated and customer-oriented Customer Service Representative to join our team....

  • Customer Service Representative

    2 days ago

    Angeles City, Central Luzon, Philippines StaffSmart Outsourcing Full time ₱250,000 - ₱500,000 per year

    About the role We are looking for an enthusiastic and customer-focused Customer Service Representative to join our growing team at StaffSmart Outsourcing. In this full-time position, you will be responsible for providing exceptional customer service to our clients, handling inquiries and resolving issues in a timely and efficient manner. This role is based...

  • Customer Service Representative

    2 weeks ago

    Angeles City, Central Luzon, Philippines MVP Asia Pacific Inc. Full time ₱250,000 - ₱500,000 per year

    MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.At MVP, we foster a culture of professionalism, innovation, and...

  • Onsite Customer Service Representative

    2 days ago

    Angeles City, Central Luzon, Philippines PrimeSync Solutions Full time ₱150,000 - ₱300,000 per year

    About PrimeSync SolutionsPrimeSync Solutions is a fast-growing Business Process Outsourcing (BPO) company that excels in delivering innovative solutions to our clients. Committed to excellence, we are seeking experienced Customer Service Representatives to provide exceptional customer service solutions tailored to meet the unique needs of our esteemed client...

  • Senior Customer Service Representative

    4 days ago

    Angeles City, Central Luzon, Philippines MVP Asia Pacific Inc. Full time ₱900,000 - ₱1,200,000 per year

    MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.At MVP, we foster a culture of professionalism, innovation, and...

  • Customer Service Representative

    2 days ago

    Angeles City, Central Luzon, Philippines OneMCI Full time ₱350,000 - ₱600,000 per year

    LOCATIONAngeles City, PHJOB TYPEFull-TimePOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're looking for skilled and motivated Customer...