Customer Service Representative

1 week ago

Pasig, National Capital Region, Philippines Comrise Full time ₱396,000 per year

Duties and Responsibilities:

  • Follow-up with payers to ensure timely resolution of all outstanding claims, via phone, emails, fax or websites.
  • Meets and maintains daily productivity/quality standards established in departmental policies.
  • Uses the workflow system, client host system and other tools available to them to collect payments and resolve accounts.
  • Adheres to the policies and procedures established for the client/team
  • Knowledge of timely filing deadlines for each designated payer.
  • Performs research regarding payer specific billing guidelines as needed.
  • Ability to analyze, identify and resolve issues causing payer payment delays.
  • Ability to analyze, identify and trend claims issues to proactively reduce denials.
  • Communicates to management any issues and/or trends identified.
  • Initiate appeals when necessary.
  • Ability to identify and correct medical billing errors.
  • Send appropriate appeals, accurate requesting information, supporting documentation, and effective communication to complete recovery process.
  • Understanding of under or over payments and credit balance processes.
  • Assist with special A/R projects as needed.
  • Analytical skills and the ability to communicate results are required.
  • Act cooperatively and courteously with patients, visitors, co-workers, management and clients
  • Work independently from assigned work queues.
  • Maintain confidentiality at all times.
  • Maintain a professional attitude.
  • Other duties as assigned by the management team.
  • Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
  • Understand and comply with Information Security and HIPAA policies and procedures at all times.
  • Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties.

Qualifications:

  • Completed at least High School education.
  • Minimum 1 year of Healthcare Account Receivable/Collections in a BPO setting or environment (claims payments processing, claims status and tracking, Medical Billing, AR Follow ups, Denials and Appeals-outbound healthcare providers).
  • Experienced on medical billing/ AR Collections.
  • Background in calling insurance (Payer) to verify claim status and payment dispute.
  • Strong interpersonal skills, ability to communicate well at all levels of the organization.
  • Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
  • High level of integrity and dependability with a strong sense of urgency and results oriented.
  • Excellent written and verbal communication skills required.
  • Gracious and welcoming personality for customer service interaction.
  • Willing to work on a Night shift schedule.
  • Can start ASAP / Immediately.

Job Types: Full-time, Permanent

Pay: Php33,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Experience:

  • US account: 1 year (Required)

Work Location: In person

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