Customer Care Representative

4 days ago

Pasig Central Post Office, Philippines AFC SME Financing Inc. Full time $30,000 - $50,000 per year

Job Overview:

The Customer Care Representative is responsible for providing exceptional customer service and resolving inquiries, concerns, and complaints related to loan accounts. This role involves handling inbound calls, managing customer accounts, and ensuring timely collections.

Key Result Areas:

  • Lead Conversion
  • Collection Target
  • Call Performance
  • Slide to Collection

Key Responsibilities:

  • Convert leads into active customers by effectively communicating loan products and services, addressing customer concerns, and guiding them through the application process.
  • Achieve assigned collection targets by following up with customers, resolving payment issues, and ensuring timely payments.
  • Maintain high call performance metrics, including call volume, call duration, and customer satisfaction.
  • Effectively manage assigned leads and accounts, ensuring timely follow-up and communication.
  • Prioritize past due accounts, diligently working to collect outstanding payments within the target timeframe.
  • Maintain a high level of product and service knowledge to address customer inquiries accurately and efficiently.
  • Collaborate with other team members to ensure seamless customer service and collection efforts.

Key Requirements:

  • High school diploma or equivalent.
  • 1+ years of experience in customer service or collections, preferably in the financial services industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong phone etiquette and ability to handle challenging conversations.
  • Proficiency in Microsoft Office Suite and CRM systems.

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training

Work Location: In person

  • Customer Care Representative

    2 weeks ago

    Pasig, Philippines Cepat Kredit Financing Inc. Full time

    Responsibilities Team Leadership: Lead, mentor, and manage a team of customer care representatives, ensuring high performance, engagement, and job satisfaction. Customer Support Management: Oversee customer support operations, ensuring all customer inquiries, complaints, and issues are handled promptly and effectively. Process Improvement: Identify areas of...

  • Customer Care Representative

    2 weeks ago

    Pasig, Philippines Wellness First Naturopathic Company Full time

    Overview The Customer Care Representative is responsible for providing exceptional customer service and support to clients, customers, or end-users. This role involves handling inquiries, resolving issues, and ensuring that customers have a positive experience with the company\'s products or services. The ideal candidate should possess strong...

  • Customer Care Representative

    4 days ago

    Pasig, National Capital Region, Philippines Comrise Full time ₱150,000 - ₱250,000 per year

    About the Role:We are looking for dedicated and enthusiastic Customer Care Representatives to join our growing team If you enjoy helping people, solving problems, and working in a fast-paced environment — we'd love to meet you.Qualifications:High school graduates are welcome to apply with at least 1 year of CSR experience.College graduates (any course) may...

  • Customer Care Representative

    2 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱400,000 - ₱600,000 per year

    About Us: We're a fast-growing startup transforming the car buying experience. Our platform connects car buyers with the right vehicles through a seamless, tech-enabled journey. We're looking for a compassionate, detail-oriented Customer Care Representative who thrives on helping people and delivering exceptional service.What You'll Do:Serve as the first...

  • Customer Service Representative

    2 weeks ago

    Pasig Central Post Office, Philippines GDV Business Services Co. Full time ₱240,000 - ₱360,000 per year

    Job Title: Customer Service RepresentativeLocation: BridgetowneType: Full-TimeAbout the Role:JYG Business Services Co. is looking for enthusiastic and motivated individuals to join our team as Virtual Customer Service Representatives. This is an exciting opportunity for anyone looking to develop their customer service skills. No prior experience is required,...

  • Customer Care Representative

    4 weeks ago

    Pasig, National Capital Region, Philippines San Miguel Corporation Full time

    Select how often (in days) to receive an alert:Title: Customer Care Representative - Social Media ManagementLocation:Ortigas, Pasig (ACD0), PHDescription:REQUIREMENTS:Graduate of any four-year courseAbove average written and verbal communication skillsWilling to work in shifting schedulesWilling to work onsite (Mandaluyong City)Proven experience in customer...

  • Adoption Merch Associate

    4 days ago

    Mandaluyong Central Post Office, Philippines Biyaya Animal Care Full time ₱216,070 - ₱218,080 per year

    JOB SUMMARYThe Adoption Merch Associate is responsible for supporting Biyaya Animal Care's adoption programs while managing and promoting merchandise sales that sustain the organization's animal welfare initiatives. This role combines compassionate advocacy for rescued animals with strong customer service, sales, and inventory management skills, ensuring a...

  • Customer Care Representative

    5 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱300,000 - ₱450,000 per year

    Primary Purpose of RoleThe Customer Care Representative is responsible for:Providing exceptional customer service for all inbound calls, emails, order management and general enquiries across both store and ecommerce channelsKey Skills Qualifications & ExperiencePrerequisite Skills:Well-developed interpersonal skills and ability to build relationships with...

  • Customer Care Representative

    2 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱250,000 - ₱450,000 per year

    Primary Purpose of Role The Customer Care Representative is responsible for:Providing exceptional customer service for all inbound calls, emails, order management and general enquiries across both store and ecommerce channels Key Skills Qualifications & Experience Prerequisite Skills:Well-developed interpersonal skills and ability to build relationships...

  • Customer Care Representative

    4 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱300,000 - ₱450,000 per year

    Primary Purpose of RoleThe Customer Care Representative is responsible for:Providing exceptional customer service for all inbound calls, emails, order management and general enquiries across both store and ecommerce channelsKey Skills Qualifications & ExperiencePrerequisite Skills:Well-developed interpersonal skills and ability to build relationships with...