Customer Care Representative

2 weeks ago


Pasig, Philippines Wellness First Naturopathic Company Full time

Overview

  • The Customer Care Representative is responsible for providing exceptional customer service and support to clients, customers, or end-users.
  • This role involves handling inquiries, resolving issues, and ensuring that customers have a positive experience with the company\'s products or services.
  • The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-first attitude, with a focus on delivering high-quality service in a timely manner.
  • Previous experience in customer service, call center, or retail is preferred but not always required.
  • Experience with customer management systems (CRM) or related software is a plus.
  • Experience handling customer inquiries via phone, email, chat, or social media is beneficial.
Skills and Knowledge
  • Excellent communication skills : Strong verbal and written communication to clearly convey information and address customer inquiries.
  • Active listening : Ability to understand customer needs, concerns, and frustrations.
  • Problem-solving : Ability to think critically and resolve customer issues effectively and efficiently.
  • Attention to detail : Accuracy in logging customer information, following up on requests, and managing customer records.
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