Customer Care Representative

1 week ago


Pasig, Philippines Wellness First Naturopathic Company Full time

Overview The Customer Care Representative is responsible for providing exceptional customer service and support to clients, customers, or end-users. This role involves handling inquiries, resolving issues, and ensuring that customers have a positive experience with the company\'s products or services. The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-first attitude, with a focus on delivering high-quality service in a timely manner. Previous experience in customer service, call center, or retail is preferred but not always required. Experience with customer management systems (CRM) or related software is a plus. Experience handling customer inquiries via phone, email, chat, or social media is beneficial. Skills and Knowledge Excellent communication skills : Strong verbal and written communication to clearly convey information and address customer inquiries. Active listening : Ability to understand customer needs, concerns, and frustrations. Problem-solving : Ability to think critically and resolve customer issues effectively and efficiently. Attention to detail : Accuracy in logging customer information, following up on requests, and managing customer records. #J-18808-Ljbffr



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