Customer Care Representative

4 weeks ago

Pasig, National Capital Region, Philippines San Miguel Corporation Full time

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Title: Customer Care Representative - Social Media Management

Location:

Ortigas, Pasig (ACD0), PH

Description:

REQUIREMENTS:

  • Graduate of any four-year course
  • Above average written and verbal communication skills
  • Willing to work in shifting schedules
  • Willing to work onsite (Mandaluyong City)
  • Proven experience in customer service or social media management

JOB SUMMARY:

  • Project Overview: This role involves facilitating the company's social media presence, including keeping social media channels updated and brand-focused, and recommending new social media avenues and ways of connecting with audiences.

KEY RESPONSIBILITIES:

  • Manages Social Media Channels: Oversees company presence on Facebook, YouTube, Instagram, TikTok, Twitter, and other relevant platforms.
  • Engagement: Actively comments and addresses concerns on social media.
  • Customer Issue Resolution: Addresses customer issues, ensuring contract service levels and objectives are met.
  • Inquiry Management: Responds to inquiries via calls, mobile phone calls, emails, etc.
  • Reporting: Prepares consolidated reports as required by the business.
  • Escalation: Properly escalates complex inquiries to supervisors or service providers.
  • Lead Generation: Initiates cross-selling and up-selling activities.
  • Confidentiality: Maintains strict confidentiality of sensitive information in compliance with the Data Privacy Act.

Training:

  • Successful candidates will undergo an Orientation and Training Program to equip them with the necessary skills for the role.
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