Customer Care Representative

1 week ago

Pasig, Philippines Cepat Kredit Financing Inc. Full time

Responsibilities Team Leadership: Lead, mentor, and manage a team of customer care representatives, ensuring high performance, engagement, and job satisfaction. Customer Support Management: Oversee customer support operations, ensuring all customer inquiries, complaints, and issues are handled promptly and effectively. Process Improvement: Identify areas of improvement in the customer service process and implement strategies for increasing efficiency and satisfaction. Customer Experience Enhancement: Develop initiatives to improve the overall customer experience, ensuring our services align with customer expectations and industry best practices. Escalation Management: Act as an escalation point for complex or unresolved customer issues, ensuring they are addressed and resolved effectively. Performance Monitoring: Track key performance indicators (KPIs) such as response times, resolution times, customer satisfaction (CSAT), and customer retention. Implement corrective actions as needed to improve performance. Training & Development: Provide ongoing training and professional development opportunities for customer care team members, ensuring they are well-equipped to deliver top-tier service. Reporting & Analysis: Generate regular reports on customer service metrics, customer feedback, and team performance. Present insights and recommendations to senior management. Cross-Department Collaboration: Work closely with other departments (sales, marketing, product development, etc.) to ensure alignment and resolve customer concerns effectively. Policy & Procedure Development: Develop, implement, and review customer service policies and procedures, ensuring consistency and quality in customer care. Qualifications Bachelor's degree in Business Administration, Communications, or a related field (preferred). Proven experience (3+ years) in customer service or customer care management, preferably in a leadership role. Strong leadership skills with a focus on team building, motivation, and performance management. Exceptional communication and interpersonal skills. Excellent problem-solving skills and the ability to handle escalated customer issues with empathy and professionalism. Strong organizational and time-management skills. Experience with CRM tools and customer service management software. Ability to analyze customer service data and create actionable reports and insights. Preferred Skills Experience with customer service frameworks (e.g., Service Level Agreements, CSAT, NPS). Proficiency in data analysis and reporting tools (Excel, Google Analytics, etc.). Knowledge of call center operations or multi-channel support systems (email, live chat, social media). Project management experience is a plus. #J-18808-Ljbffr

  • Customer Care Representative

    1 day ago

    Pasig, National Capital Region, Philippines Cepat Kredit Financing Inc Full time ₱1,200,000 - ₱2,400,000 per year

    Team Leadership: Lead, mentor, and manage a team of customer care representatives, ensuring high performance, engagement, and job satisfaction.Customer Support Management: Oversee customer support operations, ensuring all customer inquiries, complaints, and issues are handled promptly and effectively.Process Improvement: Identify areas of improvement in the...

  • Customer Care Representative

    1 week ago

    Pasig, Philippines Wellness First Naturopathic Company Full time

    Overview The Customer Care Representative is responsible for providing exceptional customer service and support to clients, customers, or end-users. This role involves handling inquiries, resolving issues, and ensuring that customers have a positive experience with the company\'s products or services. The ideal candidate should possess strong communication...

  • Customer Care Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱400,000 - ₱600,000 per year

    About Us: We're a fast-growing startup transforming the car buying experience. Our platform connects car buyers with the right vehicles through a seamless, tech-enabled journey. We're looking for a compassionate, detail-oriented Customer Care Representative who thrives on helping people and delivering exceptional service.What You'll Do:Serve as the first...

  • Customer Care Representative

    1 week ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱300,000 - ₱450,000 per year

    About Us: We're a fast-growing startup transforming the car buying experience. Our platform connects car buyers with the right vehicles through a seamless, tech-enabled journey. We're looking for a compassionate, detail-oriented Customer Care Representative who thrives on helping people and delivering exceptional service. What You'll Do:Serve as the first...

  • Customer Care Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱250,000 - ₱450,000 per year

    Primary Purpose of Role The Customer Care Representative is responsible for:Providing exceptional customer service for all inbound calls, emails, order management and general enquiries across both store and ecommerce channels Key Skills Qualifications & Experience Prerequisite Skills:Well-developed interpersonal skills and ability to build relationships...

  • Customer Care Representative – Voice Account

    1 day ago

    Pasig, National Capital Region, Philippines Metacom Full time ₱264,000 per year

    Join our Pasig team as a Customer Care Representative Start your BPO career with paid training and an easy virtual hiring process.Qualifications:At least High School GraduateWith or without BPO experienceExcellent communication and customer service skillsWilling to work onsite in PasigWhat We Offer:Virtual interview optionPaid trainingHMO and performance...

  • Health Care Representative

    2 weeks ago

    Pasig, Philippines InLife Health Care Full time

    Graduate of any 4-year college course, medical allied (preferred). Experience in insurance / HMO and value-adding services preferred. Good communication, coordination, and negotiation skills. With BPO experience handling healthcare account is an advantage but not required. Okay for project-based employment. Can start ASAP A. JOB PURPOSE The HMO Coordinator...

  • Customer Care Associate

    3 weeks ago

    Pasig, Philippines Symbos Managed Services Inc. Full time

    The Customer Care Representative plays a vital role in supporting families with booking-related services. This includes handling inbound and outbound communications, processing bookings and cancellations, and assisting with general account and payment queries. The role is focused on delivering service excellence and promoting self-service tools to enhance...

  • Customer Care Representative

    1 week ago

    Pasig, Philippines San Miguel Corporation Full time

    Select how often (in days) to receive an alert: Title: Customer Care Representative - Social Media Management Location: Ortigas, Pasig (ACD0), PH Description: REQUIREMENTS: Graduate of any four-year course Above average written and verbal communication skills Willing to work in shifting schedules Willing to work onsite (Mandaluyong City) Proven experience in...

  • Client Care Representative

    1 week ago

    Pasig, National Capital Region, Philippines De Castro Consulting Full time ₱150,000 - ₱250,000 per year

    Job Summary:As a Client Care Representative, you will serve as the first point of contact for customers managing their loans or addressing overdue bills. You'll provide compassionate and solution-focused support over the phone, ensuring each client feels heard, respected, and guided through their concerns. This role requires excellent English communication...