Customer Care Representative

3 days ago

Pasig, National Capital Region, Philippines Satellite Office Full time ₱300,000 - ₱450,000 per year

Primary Purpose of Role

The Customer Care Representative is responsible for:

  • Providing exceptional customer service for all inbound calls, emails, order management and general enquiries across both store and ecommerce channels

Key Skills Qualifications & Experience

Prerequisite Skills:

  • Well-developed interpersonal skills and ability to build relationships with stakeholders at all levels.
  • Strong communication skills via email, phone and in person.
  • High standards and attention to detail
  • Demonstrated time management and organisation skills.
  • Strong relationship and rapport building skills.

Education/Qualifications/Memberships:

  • Cert 1V in Call Centre / Customer Service preferred.

Preferred Experience:

  • Previous retail or similar industry work experience.
  • Customer service or call centre experience.
  • Footwear or fashion experience.

Key Result Areas and Key Responsibilities

A. Customer Service Operations

Tier 1

  • Respond promptly and professionally to customer enquiries across all channels, including phone, email, live chat, SMS, and social media.
  • Deliver accurate information regarding products, stock availability, order status, returns, and promotions.
  • Ensure a first-contact resolution mindset and take ownership of resolving customer queries efficiently.
  • Navigate and operate multiple systems effectively, including M3, Magento, Fluent, phone systems, email platforms, and external applications such as StarTrack.
  • Handle complaints with empathy, patience, and a solution-focused approach.
  • Apply problem-solving skills to resolve customer issues, escalating cases appropriately and in accordance with the defined escalation process
  • Liaise with internal departments and external stakeholders to fulfil customer needs and ensure a seamless service experience.
  • Provide feedback and insights from customers to support continuous improvement in service and product offerings.
  • Comply with company Privacy Policy handling personal data.

Tier 2

  • Process product replacements promptly and in accordance with company policy.
  • Monitor and respond to customer messages and comments on social channels, ensuring timely, brand- aligned communication.
  • Monitor and respond to product reviews across relevant platforms, providing assistance or clarification to customers when appropriate.

B. Administration

  • Process customer refunds accurately and in line with company policies and Australian Consumer Law (ACL).
  • Respond to incoming emails and forward or escalate enquiries to the appropriate team or department when necessary.
  • Support the development and ongoing maintenance of up-to-date customer service processes and documentation.
  • Maintain accurate customer records and detailed notes in internal systems following each interaction.

  • Customer Care Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Cepat Kredit Financing Inc Full time ₱1,200,000 - ₱2,400,000 per year

    Team Leadership: Lead, mentor, and manage a team of customer care representatives, ensuring high performance, engagement, and job satisfaction.Customer Support Management: Oversee customer support operations, ensuring all customer inquiries, complaints, and issues are handled promptly and effectively.Process Improvement: Identify areas of improvement in the...

  • Customer Care Representative

    3 days ago

    Pasig, National Capital Region, Philippines Comrise Full time ₱150,000 - ₱250,000 per year

    About the Role:We are looking for dedicated and enthusiastic Customer Care Representatives to join our growing team If you enjoy helping people, solving problems, and working in a fast-paced environment — we'd love to meet you.Qualifications:High school graduates are welcome to apply with at least 1 year of CSR experience.College graduates (any course) may...

  • Customer Care Representative

    3 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱300,000 - ₱450,000 per year

    Primary Purpose of RoleThe Customer Care Representative is responsible for:Providing exceptional customer service for all inbound calls, emails, order management and general enquiries across both store and ecommerce channelsKey Skills Qualifications & ExperiencePrerequisite Skills:Well-developed interpersonal skills and ability to build relationships with...

  • Customer Care Representative – Voice Account

    2 weeks ago

    Pasig, National Capital Region, Philippines Metacom Full time ₱264,000 per year

    Join our Pasig team as a Customer Care Representative Start your BPO career with paid training and an easy virtual hiring process.Qualifications:At least High School GraduateWith or without BPO experienceExcellent communication and customer service skillsWilling to work onsite in PasigWhat We Offer:Virtual interview optionPaid trainingHMO and performance...

  • Customer Care Consultant

    3 days ago

    Pasig, National Capital Region, Philippines Satellite Office Solutions Full time ₱360,000 - ₱420,000 per year

    CUSTOMER CARE CONSULTANTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE CONSULTANT?Deliver outstanding on brand' customer service...

  • Customer Service Representative

    7 days ago

    Pasig, National Capital Region, Philippines TaskUs Full time ₱150,000 - ₱250,000 per year

    Customer Service Representative - Payroll | TaskUs OrtigasLevel up your Customer Care skills when you join our #PeopleFirst teamA Customer Care Expert who joins Us is a frontline member for one of the world's best brands.Your daily tasks include, but are not limited to, the following:Providing customer satisfaction and experienceMeeting and exceeding...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Asia Teleservices Inc Full time ₱300,000 - ₱360,000 per year

    Asiatel Outsourcing (Asia Teleservices Inc ), a rapidly growing Business Process Outsourcing (BPO) company based in Ortigas Center, Pasig Philippines, is seeking dynamic and experienced candidates to be CUSTOMER SERVICE REPRESENTATIVE. With a team of 200 employees, we have been providing exceptional outsourcing services to our clients since 2006.Be a...

  • Senior Customer Care Rep

    2 weeks ago

    Pasig, National Capital Region, Philippines Alta Resources Full time ₱900,000 - ₱1,200,000 per year

    Alta Resources is HiringSummary The Senior Customer Care Representative for our J&J Senior Team will provide high quality, professional, and "best in class" customer service to current and prospective consumers through phone, mail, e-mail. Responsibilities include handling inbound/outbound calls, data quality review, admin responsibilities, working to...

  • Senior Customer Care Rep

    1 week ago

    Pasig, National Capital Region, Philippines Alta Resources Full time ₱900,000 - ₱1,200,000 per year

    Alta Resources is HiringSummaryThe Senior Customer Care Representative for our J&J Senior Team will provide high quality, professional, and "best in class" customer service to current and prospective consumers through phone, mail, e-mail. Responsibilities include handling inbound/outbound calls, data quality review, admin responsibilities, working to resolve...

  • Spanish Bilingual Customer Service Representative

    1 week ago

    Pasig, National Capital Region, Philippines HealthQuist Inc. Full time ₱80,000 - ₱120,000 per year

    Company DescriptionHealthQuist is a revenue cycle management company located in Pasig. We specialize in providing customized full-service medical billing to our healthcare clients. Our services go beyond standard medical billing, offering additional benefits designed to maximize collections and increase efficiency for office staff. Our goal is to allow...