Customer Service Rep | Up to PHP30K + PHP10K Sign-On Bonus

Where Great Conversations Drive Smarter Connections

Award-winning, globally trusted, and relentlessly innovative-this mobility powerhouse has turned everyday parking into a world-class experience. Managing hundreds of locations with cutting-edge technology, they're setting new standards for safety, accessibility, and customer care. Their story of success is built on people: professionals who thrive in a culture of growth, collaboration, and continuous improvement. Join a workplace where your career journey is as seamless and forward-moving as the solutions they create.

Job Description

As a Customer Service Representative, you'll deliver exceptional customer service by handling inbound and outbound calls, assisting with inquiries, and ensuring seamless support for car park users and third parties. You'll represent a leading UK-based company known for its commitment to innovation, sustainability, and exceptional customer care.

Job Overview

Employment type: Project-based

Shift: Shifting

Work setup: Onsite, Cebu City

Salary: PHP 25, PHP 30, PHP 10,000 Sign-on bonus

Exciting Perks Await

• Competitive Salary Package with Signing Bonus
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum of 2 years of BPO or Customer Service experience in a client-facing or support capacity
• 1-3 years of relevant experience in a customer-focused role
• Friendly, confident, and approachable personality
• Ability to empathize with customers and build effective, lasting relationships
• Proficient in Microsoft Office and other PC applications
• Excellent written and verbal communication skills
• Strong listening, interpersonal, and problem-solving abilities
• Flexible and responsive to change in a dynamic work environment

Preferred / Additional Requirements

• Experience working in a Contact Centre environment
• Background in the Car Parking industry
• Prior experience in a Technical Helpdesk or Support environment

Your Daily Tasks

• Provide a customer-focused service to all car hire users and third parties.
• Respond to each contact individually with empathy and professionalism.
• Proactively use company tools and platforms to resolve complex queries.
• Build and maintain strong relationships with internal and external customers.
• Respond to feedback and coaching to improve performance.
• Log all faults accurately and promptly through proper channels.
• Record all customer interactions and coordinate with operational colleagues.
• Adhere to client policies and procedures while resolving customer queries.
• Ensure correct tariffs are paid and uphold a positive customer experience.
• Maintain company equipment with care.
• Participate in quarterly performance reviews and PDP development.
• Use various computer applications efficiently.
• Perform additional duties as requested by the supervisor or manager.
• Follow all office rules and regulations.

About the Client

Our client is a leading UK-based company specializing in parking management and mobility solutions. With a strong focus on customer satisfaction and operational excellence, they're redefining how people experience urban parking convenience. Their commitment to seamless service and innovation has made them a trusted name across the mobility industry.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra