CSR | Cebu | Up to PHP 30K + PHP 10K Sign-On Bonus

Drive Outstanding Customer Experiences with the UK's Leading Parking Solutions Provider

Honored with the People's Parking and Park Mark awards, this mobility leader has transformed how communities connect and travel. Their technology-driven services empower businesses and individuals alike to enjoy convenience without compromise. As part of this project, you'll provide thoughtful, efficient assistance that reflects a brand known for consistency and integrity. Expect a supportive workplace that celebrates growth, fosters collaboration, and values every employee's role in maintaining its award-winning customer service legacy.

Job Description

As a Customer Service Representative, you'll be the friendly, professional voice customers rely on for guidance, care, and resolution. You'll manage inquiries from car hire users and third parties, ensuring that every interaction reflects empathy, accuracy, and accountability. Your role is key to maintaining customer trust and satisfaction-every call, chat, or email is your opportunity to make a positive impact.

Job Overview

Employment type: Project-based

Shift: Shifting

Work setup: Onsite, Cebu

Salary: PHP 25, PHP 30, PHP 10,000 Sign-on bonus

Exciting Perks Await

• Competitive Salary Package with Signing bonus
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum of 2 years of BPO or customer service experience in a client-facing or support role
• Friendly, confident, and professional demeanor when engaging with customers
• Strong ability to empathize and build positive, lasting customer relationships
• Proficient in Microsoft Office and other standard PC applications
• Excellent written and verbal English communication skills
• Active listening skills with strong interpersonal and problem-solving abilities
• Adaptable and responsive to process or operational changes

Additional/Optional Requirements:

• Experience in a Contact Centre environment.
• Experience in the Car Parking industry.
• Experience in Technical Help / Support environment.

Your Daily Tasks

• Provide a customer-focused service to all car hire users and third parties.
• Respond to each contact individually with empathy and professionalism.
• Proactively use company tools and platforms to resolve complex queries.
• Build and maintain strong relationships with internal and external customers.
• Respond to feedback and coaching to improve performance.
• Log all faults accurately and promptly through proper channels.
• Record all customer interactions and coordinate with operational colleagues.
• Adhere to client policies and procedures while resolving customer queries.
• Ensure correct tariffs are paid and uphold a positive customer experience.
• Maintain company equipment with care.
• Participate in quarterly performance reviews and PDP development.
• Use various computer applications efficiently.
• Perform additional duties as requested by the supervisor or manager.
• Follow all office rules and regulations.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra