Customer Service Representative

2 weeks ago

Cebu City, Central Visayas, Philippines Mancao Electronic Connect Business Solutions OPC Full time ₱180,000 - ₱360,000 per year
Customer Service Representative (No Regional Accent, *CSR Experience required, Sales Experience Preferred)

CUSTOMER SERVICE REPRESENTATIVE (NO REGIONAL ACCENT, *CSR EXPERIENCE REQUIRED)

Location: Near Mambaling Flyover, Cebu City

Company: MEBS Call Center PH

About the Role

MEBS Call Center is looking for highly skilled and confident Customer Service Representatives to join our growing Tax Campaign team. As part of our start-up environment, you'll play a key role in delivering excellent service to U.S. clients while showcasing your communication and sales abilities.

Key Responsibilities

  • Handle inbound and outbound calls in a professional and courteous manner.
  • Assist clients with their inquiries related to tax services and provide accurate information.
  • Manage and resolve customer concerns efficiently and empathetically.
  • Document customer interactions and transactions accurately.
  • Collaborate with team members to meet campaign targets and maintain service levels.
  • Upsell or cross-sell services when opportunities arise.

Qualifications

  • Excellent command of the English language — NO regional accent.
  • American Near-Native accent is strongly preferred.
  • Prior experience as a Customer Service Representative (CSR) is required.
  • Experience as a Sales Closer is a strong advantage.
  • Strong communication, listening, and problem-solving skills.
  • Willingness to work in a fast-paced call center environment.
  • Amenable to work on shifting schedules.

Why Join MEBS

  • Be part of a dynamic start-up call center with big growth opportunities.
  • Work with supportive leaders and a values-driven culture.
  • Performance incentives and career growth paths.
  • Accessible location near Mambaling Flyover, Cebu City.
How to Apply

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Send your resume along with voice recordings to:

Here is the Next step -- voice recording using your phone or go to to voice record and send the link. (please listen again and make sure there is NO Background Noise)

Quick Clip

Watch this video Learn how to deliver with the tone and pitch.

This is a Sample voice recording how to deliver the script:

TAX for Voice Recording CLOSER – check for background noise, Imagine that you are talking to a LIVE PERSON. Must be Conversational and DO NOT SOUND SCRIPTED..BE LIVELY and SOUND ACTIVE

Listen to this:     

This is a Sample voice recording how to deliver the script:

INTRODUCTION: INBOUND CALLS

  1. Hey this is [Rep Name] on a recorded line — who do I have the pleasure of speaking with (tone going down) Perfect (tone going down when you say "HEY" this is not a greeting but rather to call the attention like "HOI" in our local language. Speak STRAIGHT Hey this is…)
  2. And were you calling in today about help with a tax issue (tone going down)
  3. Got it. And just so I don't make any assumptions — are you dealing with a balance, unfiled tax years, IRS letters, or have they already started things like levies or garnishments… or is it kind of all of the above (tone going down)
  4. And do you know about how much the IRS says you owe right now (tone going down)
  5. Just curious, what did you hear about the IRS Fresh Start Program that made you want to look into it?
  6. Let's start with this — you mentioned you owe about $20,000 right (tone going down) Is that personal tax debt, or tied to your business (tone going down)

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