Branch Manager

Job description

Duties & Responsibilities:

A. SALES ACHIEVEMENT

1. Initiates setting the annual and monthly sales targets, both for service and retail products, aligned with the company and branch sales target for the year; assigns individual sales targets among the team.

2. Prepares and implements sales plans, and marketing strategies to achieve set sales targets, achieves clinic sales goals, monitors and evaluates their effectiveness.

3. Ensures regular and timely submission of sales reports (daily/weekly/monthly), pre and post events evaluation, and other marketing activities.

4. Performs all other activities towards the achievement of the branch sales target.

B. PROFITABILITY

1. Implements effective cost-control measures on all operating expenses, such as supplies, machines/equipment, utilities and manpower cost to ensure branch profitability.

2. Performs random check of all operating equipment and supplies for efficient management and control.

3. Compliance with the standard discounting

C. PEOPLE MANAGEMENT & ADMINISTRATIVE

1. Coordinates and directs the activities of the branch and optimizes their effectiveness through motivation, coaching and training programs in coordination with the Training Department.

2. Plans and conducts regular meetings with the team to evaluate daily performance and implement corrective measures on deviations for continuous improvement.

3. Conducts DEAR (Daily Expectations and Achievement Review) meetingregularly.

4. Assumes responsibility of mentoring new BM trainees.

5. Manages the activities and performance of Head Therapists.

6. Conducts checking of daily cash count, deposit vs. DSR, chart audit and treatment slip

7. Ensures the branch is managed efficiently according to the company's vision, mission and core values.

8. Ensures branch's compliance to company set standards and systems, (refer toattached operational standards list ) as well as company rules and regulations

9. Coordinates with the different departments at the Head Office (e.g., HR, Training, Supplies, Operations, Marketing, IT) to ensure prompt assistance and support to various concerns of the branch.

10. Monitors employee morale and allows opportunity for objective performance feedback and development; conducts Performance Appraisals as per HRD and Training requirements.

11. Ensures quality training and retention of new hires, in coordination with HRD and Training.

12. Implements necessary disciplinary measures.

13. Attends and actively participates in company meetings, as may be required by immediate head.

14. Administers and implements health and safety policies.

15. Undertakes willingly and responsibly any reasonable changes in tasks and/or secondary duties as may be mandated by the company such as area management and operations audit.

D. CUSTOMER SERVICE

1. Ensures all branch personnel adhere to company set standards on customer service at all times to achieve maximum customer satisfaction.

2. Addresses customer complaints promptly and satisfactorily while at the same time protecting the company image.

3. Ensures consistent and honest gathering and documentation of customer feedback.

4. Contributes to the overall process of delivering superior customer service to achieve client retention rate target.

5. Handles client concerns in a courteous and efficient manner.

6. Compliance with Customer Complaints handling process.

E. Performs other related tasks that may be required from time to time towards fulfillment of key result areas/key performance indicators.

Key Competencies:

• People management
• Time management
• Human relations skills
• Sales and marketing
• Good communication and presentation skills.

Skills and Personal Qualities:

• High sense of personal integrity.
• Proficient IT skills including MS Office.
• Professional and ethical in performing all job transactions
• Understands needs and satisfies expectations.
• Take responsibility to deliver on our vision, goals and values.
• Ability in report writing and data analysis