Franchise Operations Manager
1 week ago
JOB DESCRIPTION
Franchise Operations Manager
Location: Fairview, Quezon City
Reporting To: CEO / General Manager
Employment Type: Full-time
Position Overview
The Franchise Operations Manager is responsible for overseeing the overall performance of franchise branches, ensuring strict compliance with brand standards, operational systems, and financial targets. The role involves supporting franchisees, driving sales and profitability, and coordinating between the franchisor and franchisees to ensure long-term business growth.
Key Responsibilities
- Franchise Operations Management
Oversee daily operations of all franchise branches across the Philippines.
Conduct regular store visits to monitor compliance with standard operating procedures (SOPs), quality standards, and customer service.
Implement corrective measures to address operational deficiencies.
- Franchisee Support & Relationship Management
Serve as the primary point of contact between franchisor and franchisees.
Provide guidance, training, and operational support to franchise partners.
Mediate and resolve franchisee issues or conflicts in alignment with company policies.
- Business Performance & Profitability
Monitor and analyze sales, costs, and profitability of franchise branches.
Develop strategies to increase branch performance and profitability.
Ensure franchisees meet agreed sales and operational KPIs.
- Training & Development
Coordinate and facilitate initial and ongoing training programs for franchisees and staff.
Develop updated manuals, SOPs, and training materials to standardize processes.
Ensure consistency in product preparation, service quality, and customer experience.
- Compliance & Audit
Enforce compliance with franchise agreements, brand standards, and government regulations.
Conduct regular audits covering inventory, hygiene, health and safety, and financial reporting.
Ensure corrective action plans are implemented promptly.
- New Franchise Onboarding & Expansion
Assist in onboarding new franchise partners, from site approval to store opening.
Support franchise development team in evaluating potential locations.
Supervise smooth store openings, ensuring readiness in manpower, training, and supply chain.
- Cross-Functional Coordination
Work closely with commissary, marketing, supply chain, and finance teams.
Provide feedback to R&D on product quality and franchisee/customer trends.
Collaborate with marketing to ensure local store promotions align with brand direction.
Qualifications
Bachelor's degree in Business Administration, Management, Marketing, or related field.
At least 5+ years of experience in retail/food & beverage/franchising operations, with at least 2 years in a supervisory or managerial role.
Strong understanding of franchise business models and the Philippine franchising market.
Excellent leadership, communication, and interpersonal skills.
Analytical thinker with the ability to interpret financial and operational data.
Willingness to travel frequently to franchise locations nationwide.
Key Competencies
Leadership & People Management
Problem-Solving & Decision-Making
Business Acumen & Financial Analysis
Customer Service Orientation
Negotiation & Conflict Resolution
Training & Coaching Skills
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