Franchise Operations Manager
1 week ago
JOB DESCRIPTION
Franchise Operations Manager
Location: Fairview, Quezon City
Reporting To: CEO / General Manager
Employment Type: Full-time
Position Overview
The Franchise Operations Manager is responsible for overseeing the overall performance of franchise branches, ensuring strict compliance with brand standards, operational systems, and financial targets. The role involves supporting franchisees, driving sales and profitability, and coordinating between the franchisor and franchisees to ensure long-term business growth.
Key Responsibilities
- Franchise Operations Management
Oversee daily operations of all franchise branches across the Philippines.
Conduct regular store visits to monitor compliance with standard operating procedures (SOPs), quality standards, and customer service.
Implement corrective measures to address operational deficiencies.
- Franchisee Support & Relationship Management
Serve as the primary point of contact between franchisor and franchisees.
Provide guidance, training, and operational support to franchise partners.
Mediate and resolve franchisee issues or conflicts in alignment with company policies.
- Business Performance & Profitability
Monitor and analyze sales, costs, and profitability of franchise branches.
Develop strategies to increase branch performance and profitability.
Ensure franchisees meet agreed sales and operational KPIs.
- Training & Development
Coordinate and facilitate initial and ongoing training programs for franchisees and staff.
Develop updated manuals, SOPs, and training materials to standardize processes.
Ensure consistency in product preparation, service quality, and customer experience.
- Compliance & Audit
Enforce compliance with franchise agreements, brand standards, and government regulations.
Conduct regular audits covering inventory, hygiene, health and safety, and financial reporting.
Ensure corrective action plans are implemented promptly.
- New Franchise Onboarding & Expansion
Assist in onboarding new franchise partners, from site approval to store opening.
Support franchise development team in evaluating potential locations.
Supervise smooth store openings, ensuring readiness in manpower, training, and supply chain.
- Cross-Functional Coordination
Work closely with commissary, marketing, supply chain, and finance teams.
Provide feedback to R&D on product quality and franchisee/customer trends.
Collaborate with marketing to ensure local store promotions align with brand direction.
Qualifications
Bachelor's degree in Business Administration, Management, Marketing, or related field.
At least 5+ years of experience in retail/food & beverage/franchising operations, with at least 2 years in a supervisory or managerial role.
Strong understanding of franchise business models and the Philippine franchising market.
Excellent leadership, communication, and interpersonal skills.
Analytical thinker with the ability to interpret financial and operational data.
Willingness to travel frequently to franchise locations nationwide.
Key Competencies
Leadership & People Management
Problem-Solving & Decision-Making
Business Acumen & Financial Analysis
Customer Service Orientation
Negotiation & Conflict Resolution
Training & Coaching Skills
-
, Metro Manila, Philippines Sprout Solutions Full timeBusiness Development and Franchise Operations Manager This position is responsible for identifying, developing and tapping business opportunities that generate new revenue streams and expand distribution channels. The position also oversees Franchise Operations, ensuring consistent implementation of strategic plans and standard operational policies and...
-
, Metro Manila, Philippines Sprout Solutions Full timeOverview This position is responsible for identifying, developing and tapping business opportunities that generate new revenue streams and expand distribution channels. The position also oversees Franchise Operations, ensuring consistent implementation of strategic plans and standard operational policies and procedures across all Franchise locations,...
-
Franchise Operations Administrator
3 days ago
Manila, National Capital Region, Philippines BruntWork Full time ₱40,000 - ₱80,000 per yearThis is a remote position. Schedule: Total hours: 20 hours per week or 4 hours per day Monday - Friday Flexible between 9:00 AM – 5:00 PM Burleigh Heads, QLD Time (or flexible between 7:00 AM - 3:00 PM Manila time) Client location or time zone: Burleigh Head, QLD, Australia - AEST Company/client overview: A rapidly expanding franchise business provides...
-
Franchise Operations Administrator
3 days ago
Manila, National Capital Region, Philippines BruntWork Full timeThis is a remote position. Schedule: Monday to Friday, 4 hours per day, flexible between 9:00 AM – 5:00 PM (Burleigh Heads, QLD Time) Total Weekly Hours: 20 Hours A rapidly expanding franchise business provides comprehensive headquarters support to franchisees across multiple locations. Experiencing significant growth, the company is modernizing its...
-
Franchising Personnel
3 days ago
Katipunan, Metro Manila, Philippines Linkage Foods Ventures Corporation Full time ₱1,500,000 - ₱2,500,000 per yearLocation: Katipunan, Quezon CityReports to: CEO & COOAbout Company:The Chicken Restaurant is a bold and dynamic Korean fried chicken brand built on a foundation of integrity and a commitment to fun. We are on an exciting growth trajectory, and our franchising program is at the core of our expansion strategy. We are looking for a visionary and experienced...
-
Franchising Officer
3 days ago
Libis, Metro Manila, Philippines Robinsons Supermarket Corporation Full timeThe Franchising Officer is responsible for the end-to-end franchise recruitment administration (lead generation & sourcing, evaluation and screening of franchise candidates, and on-boarding of new franchisees), contracts management (renewal, contract amendments, and termination processing), and site development activities for network...
-
Manila, National Capital Region, Philippines Sprout Solutions Full time ₱1,500,000 - ₱2,500,000 per yearThis position is responsible for identifying, developing and tapping business opportunities that generate new revenue streams and expand distribution channels. The position also oversees Franchise Operations, ensuring consistent implementation of strategic plans and standard operational policies and procedures across all Franchise locations, thereby...
-
Manila, National Capital Region, Philippines Sprout Solutions Full time ₱1,500,000 - ₱2,500,000 per yearThis position is responsible for identifying, developing and tapping business opportunities that generate new revenue streams and expand distribution channels. The position also oversees Franchise Operations, ensuring consistent implementation of strategic plans and standard operational policies and procedures across all Franchise locations, thereby...
-
Franchising Associate
6 days ago
Project , Metro Manila, Philippines Kambal Inasal Foods Corporation Full time ₱800,000 - ₱1,200,000 per yearResponsibilities:· Directory Updates: Update the franchise directory in case of changes, including the designated Points of Contact (POCs) of franchisees for ordering and communications.· Reporting: Assist in creating weekly reports detailing new franchisees and their corresponding investments.· Franchise Documentation:...
-
Franchise Accountant
6 days ago
Ermita, Metro Manila, Philippines Dikshatek Full time ₱250,000 - ₱500,000 per yearCore CompetenciesFamiliarity / Experience with Franchise AgreementsReconciliation of RoyaltiesInventory ManagementCosting Method UsedInventory Listing - required by BIRPreparation of Financial StatementsIncome StatementBalance SheetStatement of Cash FlowStatement of Changes in Owner's EquityReportorial BIR RequirementsQualifica...