IT Support Analyst

1 day ago

Taguig, National Capital Region, Philippines Staffstream Full time $60,000 - $80,000 per year

Want to be the trusted go-to for IT support in a healthcare organisation making a difference in the NDIS sector? We're hiring an IT Support Analyst to keep systems running smoothly across multiple offices and remote teams.

The Opportunity at a Glance

We're looking for a skilled and proactive IT Support Analyst to support IT systems and users within a growing healthcare organisation that provides services under the NDIS framework. This is a full-time, hybrid role for Philippine-based candidates , employed under a proper PH setup.

To be considered, you must have strong technical knowledge across Microsoft environments , experience in system administration and troubleshooting , and excellent communication skills. You'll be providing hands-on and remote technical support, ensuring IT systems are optimised to support clinical and operational teams.

How You'll Make an Impact

  • Provide timely technical support through the IT Service Desk, remotely and occasionally in person
  • Set up, manage, and offboard user accounts across ICT systems in collaboration with HR and operations teams
  • Manage ICT assets, ensuring they are deployed, maintained, upgraded, and tracked according to company policies
  • Perform system administration tasks within Microsoft O365, Salesforce, and other core platforms
  • Install, configure, and troubleshoot computers, phones, routers, and network switches
  • Support cybersecurity measures using Microsoft Defender for Endpoint and Cloud Apps
  • Assist with IT-related projects, testing, and the rollout of new technologies
  • Deliver training and guidance to staff on new systems or processes

What We're Looking For – You're the Perfect Fit if You:

  • Have at least 2 years of Microsoft System Administration experience including Intune, Exchange Admin, Azure AD, and other admin centres
  • Are proficient in supporting Windows 10, Microsoft O365, and Microsoft Security tools
  • Have hands-on experience in network installation, configuration, and troubleshooting
  • Are a strong communicator with a commitment to customer satisfaction
  • Can manage multiple priorities with strong time management skills
  • Are adaptable, proactive, and keen to learn and support new technologies
  • Hold a degree in IT, Computer Science, or a related field (desirable)
  • Have Microsoft certifications such as MS500, MS900, or MS100 (desirable)

What Sets You Apart – You'll Shine Even Brighter With:

  • Previous experience supporting IT operations in healthcare, disability, or NDIS-related organisations
  • Experience in multi-office support environments with remote and onsite troubleshooting
  • A track record of improving IT processes, security, or user training

Work Schedule & Employment Terms

  • Full-Time | Monday to Friday
  • Must be able to work in Australian business hours
  • Hybrid (once a month in BGC, Taguig) role for Philippine-based candidates
  • Proper Philippine employment setup (not freelance or project-based)

Perks & Benefits from Day 1

  • HMO with 1 free dependent
  • Life insurance
  • Paid leave credits
  • Government-mandated benefits including 13th month pay
  • Work-from-home equipment provided

How to Apply

To apply, please submit your application via our careers page here:

As part of your application, kindly include:

  • A 1–2 minute video introduction sharing your background and why you're a great fit for the role

This helps us understand your communication style, technical expertise, and problem-solving approach beyond your CV.

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