Patient Support

3 hours ago

Pasig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱200,000 - ₱300,000 per year


About the job PHRN - Medical Billing (100% Onsite in Ortigas) | To Start on January 29, 2026

WITH SIGNING BONUS*

Work setup: 100% Onsite (Ortigas, Pasig City)

Shift: Shifting schedule - predominantly Nightshift

Start Date: January 29, 2026

Responsibilities:

Coverage and Access Specialist (PHRN)

Professionally and compliantly interact with insurance payer representatives during outbound phone calls for benefit verifications (New BVs, Annual reverification BVs and Bridge Eligibility Checks) and coverage exception follow up calls (Prior Authorization (Pas), Non- Formulary Exceptions (NFEs) and Appeals)

Volume and case type to be worked to be determined by Novartis, but in collaboration with supplier based on current SLAs within the PSC and expected agent productivity

Accurately and concisely document payer interactions to inform cross-functional partners on the patients coverage status

Care Navigator (PHRN)

Develop and maintain Subject Matter Expert (SME) level knowledge of the relevant brand and customer workstreams for the specific assigned program

Learn and utilize protocols to respond to customer phone, chat, fax, SMS / text, mail, and e-mail inquiries, as well as other communication channels in a prompt and courteous manner

Professionally and compliantly interact with customers, relevant Novartis associates, and other external contacts during inbound and outbound phone calls

Manage assigned cases throughout the patient journey; perform proper and timely escalation, tracking, triage and follow-up where required

Requirements:

Must have an active PHRN license

PHRN with BPO experience at least 1 year in prior authorization or 1 year eligibility, claims and benefits (payer)

Good English communication skills

Knowledge of healthcare regulations and compliance

Ability to work independently and as part of a team


  • Patient Experience

    2 weeks ago

    Pasig, National Capital Region, Philippines Transpeed Communications Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    About the RolePatient Experience & Growth AdvisorLocation:Ortigas, Pasig City, Metro ManilaJob Type:Full-TimeTranspeed Communications is seeking a high-performing Patient Experience & Growth Advisor to join our expanding team. This role is ideal for a results-driven individual who thrives in a fast-paced, relationship-focused environment. You'll be at the...

  • Customer Support Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Hive Health Full time ₱300,000 - ₱600,000 per year

    Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we're on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we'd love to meet...

  • Customer Support Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Hive Health Full time ₱250,000 - ₱500,000 per year

    Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we're on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we'd love to meet...

  • Technical Support Speciallist

    4 hours ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱200,000 - ₱250,000 per year

    Job Overview:We are hiring a Tier 1 - Technical Support Specialist to provide first-level support to our customers, including physicians, nurses, and end users, ensuring they can spend more time with patients and less time managing prescriptions.Our work environment is team-focused, flexible, and collaborative, and we are looking for a customer-focused team...

  • Technical Support Representative

    4 hours ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱240,000 - ₱276,000 per year

    Job Overview:We are hiring a Tier 1 - Technical Support Specialist to provide first-level support to our customers, including physicians, nurses, and end users, ensuring they can spend more time with patients and less time managing prescriptions.Our work environment is team-focused, flexible, and collaborative, and we are looking for a customer-focused team...

  • Customer Support Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines COL Investment Management, Inc. Full time ₱250,000 - ₱500,000 per year

    About the Company:COL Financial is the Philippines' leading online stockbroker, offering access to both stocks and the country's top funds at COL has reached hundreds of thousands of people in its commitment to help Filipinos build wealth and achieve financial independence through investing.Job Description:Provide prompt assistance to clients, addressing...

  • Account Associate

    2 hours ago

    Pasig, National Capital Region, Philippines The Medical City Full time ₱30,000 - ₱60,000 per year

    The Medical City Ortigas is searching for an experienced Account Associate (Credit) to join the team and help lead the organization to the next level. This role is responsible for improving the hospital collection by ensuring the settlement of patients bills through assessing the capacity to pay of incoming patients and provides support and recommendation to...

  • IV Nurse

    3 hours ago

    Pasig, National Capital Region, Philippines Body Mechanic, Inc. Full time ₱40,000 - ₱80,000 per year

    Position Summary:The IV Nurse is responsible for the safe and effective administration of intravenous wellness therapies, maintaining a clean and organized drip room, monitoring inventory of medical supplies, and supporting the physical therapy and admin teams. This role ensures an exceptional standard of care, safety, and efficiency aligned with Body...

  • RCM Customer Support

    4 hours ago

    Pasig, National Capital Region, Philippines Eastvantage Business Solutions Full time ₱25,000 - ₱33,000 per year

    We're Hiring: Customer Service Representative (Healthcare/Medical Account)Onsite | Night Shift | Competitive SalaryAre you a seasoned CSR professional with a passion for healthcare and helping others? We're looking for a dedicated Customer Service Representative to join our team and support a leading Healthcare/Medical Account.Role Overview:As a CSR expert,...

  • Intensive Care Unit Nurse

    2 hours ago

    Pasig, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,000,000 per year

    Intensive Care Unit (ICU) Nurse – Job DescriptionPosition SummaryThe ICU Nurse provides specialized nursing care to critically ill and high-risk patients. The role includes continuous monitoring, administering complex treatments, operating life-support equipment, and ensuring safe, high-quality patient care following hospital and DOH standards.Key...