Patient Experience

7 days ago

Pasig, National Capital Region, Philippines Transpeed Communications Inc. Full time ₱1,200,000 - ₱2,400,000 per year

About the Role

Patient Experience & Growth Advisor

Location:
Ortigas, Pasig City, Metro Manila

Job Type:
Full-Time

Transpeed Communications is seeking a high-performing Patient Experience & Growth Advisor to join our expanding team. This role is ideal for a results-driven individual who thrives in a fast-paced, relationship-focused environment. You'll be at the forefront of driving new patient conversions, expanding our cash-pay membership base, and promoting premium wellness services.

Your goal: maximize Monthly Recurring Revenue (MRR) through exceptional patient engagement, strategic sales of high-ROI services (such as Emsculpt NEO, PRP, NAD+, injectables, and IV therapy), and cultivating community partnerships to broaden brand reach.

What You'll Be Doing

  • Membership Growth & Retention
  • Lead efforts to convert leads into new memberships and retain existing members.
  • Clearly communicate the value of higher-tier memberships and outcomes-based care.
  • Monitor MRR performance and proactively address churn risks.
  • Premium Service Promotion
  • Confidently present and close sales for high-impact wellness and aesthetic services.
  • Create customized service bundles aligned with individual patient goals.
  • Utilize social proof, before/after results, and financing options to support conversions.
  • Business Development & Partnerships
  • Build referral relationships with local businesses, healthcare providers, and community leaders.
  • Represent the brand at local events and digital communities to enhance visibility.
  • Work with marketing and leadership to align campaign strategy with on-the-ground execution.
  • Sales Performance & Process Optimization
  • Track sales activities and results in CRM platforms such as Repeat MD and Advanced MD.
  • Share patient feedback to inform product offerings and marketing.
  • Consistently hit and exceed revenue and conversion KPIs while delivering an empathetic patient experience.

What We're Looking For

Required Qualifications

  • Demonstrated success in a consultative sales environment (healthcare, aesthetics, fitness, or high-ticket services preferred).
  • Strong communication and closing skills, especially in virtual/phone-based settings.
  • Experience with CRM platforms and digital sales tools.
  • Proactive, self-motivated, and goal-oriented — thrives in a performance-driven role.
  • Excellent organization and follow-through with a relationship-first approach.
  • Preferred Qualifications
  • Experience selling wellness memberships or premium health services.
  • Familiarity with systems like RepeatMD, AdvancedMD, or equivalent platforms.
  • Background in referral-based growth or partnership development.

What We Offer

  • Competitive salary and commission structure.
  • Comprehensive health benefits.
  • Career development and growth opportunities.
  • A collaborative, innovative, and mission-driven culture focused on work-life balance.

About Us

Transpeed Communications is a leading provider of next-generation telecommunications and wellness solutions in the Philippines. We are passionate about transforming patient experiences and committed to helping individuals achieve optimal health through innovation, service excellence, and strategic partnerships.

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