Customer Support Representative

2 weeks ago

Pasig, National Capital Region, Philippines Hive Health Full time ₱250,000 - ₱500,000 per year

Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we're on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we'd love to meet you

Responsibilities

  • Respond to member concerns and inquiries regarding plan and care availments through calls and messaging platforms
  • Assess and resolve member inquiries across a wide range of cases, ensuring a patient-centric approach
  • Work closely with relevant departments to gather stakeholder feedback and endorse tasks or next steps as needed

Qualifications

  • Bachelor's Degree preferably in a nursing or medical related field
  • Preferably with experience in customer support, account management, or related fields.

  • Proficient in English and Filipino, spoken and written

  • Excellent interpersonal and verbal communication skills for team coordination and managing patient expectations

  • Excellent written communication skills — properly document conversations and escalate relevant cases to the team
  • Creative, strategic, and proactive in problem solving and identifying opportunities
  • Willingness to work hybrid (2x Onsite)

  • Assigned 5 shifts per week from your preferred 2 shifts below:

  • Morning Shift: 5 AM to 2 PM

  • Mid/Afternoon/Evening Shifts:

    • 9 AM to 6 PM
    • 3 PM to 12 AM
    • Night Shift: 10 PM to 7 AM

Join our team as we revolutionalize healthcare in the Philippines—and beyond

Day 1 benefits for full-time employees – because we practice what we preach Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.

Grow with us – mentorship, career development, and learning opportunities to help you thrive.

Global connections – gain insights and support from top minds at Harvard, Stanford, and beyond.

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