Technical Support Speciallist

9 hours ago

Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱200,000 - ₱250,000 per year

Job Overview:

We are hiring a Tier 1 - Technical Support Specialist to provide first-level support to our customers, including physicians, nurses, and end users, ensuring they can spend more time with patients and less time managing prescriptions.

Our work environment is team-focused, flexible, and collaborative, and we are looking for a customer-focused team player who can provide efficient and effective resolutions while exceeding client expectations.

Key Responsibilities:

  • Accept incoming phone support calls, support emails, and inbound support cases via our customer community portal.
  • Work with customers to gather information, request pertinent details, and assess issues.
  • Leverage various tools, documentation, and knowledge bases to assist customers with resolutions or escalate cases to secondary support.
  • Utilize available documentation to understand and support client software applications.
  • Accurately record case details, troubleshooting steps, and resolutions in the case management system.
  • Follow up with customers to ensure issue resolution and satisfaction.

Requirements:

Education & Experience:

  • Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the role effectively. Minimum of 1 year of Software/IT Support experience in a customer-facing role.
  • Proficiency in Microsoft Office Suite. Experience using case management tools such as Salesforce, ServiceNow, or ZenDesk.
  • Strong problem-solving skills and attention to detail.
  • Excellent verbal and written communication skills. Ability to provide quick and accurate updates and solutions to customers.
  • Ability to multitask and manage time effectively in a fast-paced environment. Self-motivated and able to work both independently and collaboratively.
  • Passion for improving troubleshooting documentation and support processes.

Work Schedule & Location:

  • Must be based in the Philippines.
  • Onsite work required
  • May require shifting schedules, including weekends or holidays, depending on customer needs.

  • Technical Support Representative

    8 hours ago

    Pasig, National Capital Region, Philippines iCrescendo INC. Full time ₱27,000 per year

    CALL CENTER AGENT/TECHNICAL SUPPORT REPRESENTATIVESITE: Bridgetowne QC/Pasig PROCESS: Virtual Process | Must have PC or LaptopSTART DATE: September & October Class WORK SET-UP: Pure work onsite About the Role:We are looking for a Technical Support Representative who specializes in Call/Voice to join our dynamic call center team. In this role, you will be the...

  • Technical Support Specialist

    6 days ago

    Pasig, National Capital Region, Philippines The Medical City Full time ₱250,000 - ₱500,000 per year

    The Medical City Ortigas is searching for an experienced Technical Support to join the team and help lead the organization to the next level. This role is responsible for performing weekly data center checks for physical security and environment conditions. Also, ensures smooth IT Operations and contributing to the effectiveness of organizational IT...

  • Technical Support Engineer

    1 week ago

    Pasig, National Capital Region, Philippines Pacific Pabahay Homes, Inc. Full time ₱360,000 - ₱540,000 per year

    We are looking for a tech-savvy Technical Support Engineer to join our growing team. If you're passionate about keeping systems running smoothly and love being the go-to person for all things IT, this role is for you.You will be hands-on with core infrastructure, including Windows environments, Microsoft 365 (web + apps), Active Directory, network gear,...

  • Technical Support Advocate T1

    1 week ago

    Pasig, National Capital Region, Philippines Boldr Full time ₱1,200,000 - ₱2,400,000 per year

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...

  • Technical Support Engineer

    10 hours ago

    Pasig, National Capital Region, Philippines PhilWeb Corporation Full time ₱17,000 - ₱25,000 per year

    Reports to: Sr. Technical Support EngineerJob Summary: Responsible for 24/7/365 monitoring and first-level troubleshooting of all incidents, maintenance, and upgrades related to casino systems, networks, and monitored services. The role includes responding to user requests and incidents within pre-defined Service Level Agreements (SLAs), escalating as...

  • Senior Technical Support Advocate

    2 weeks ago

    Pasig, National Capital Region, Philippines Boldr Full time ₱350,000 - ₱600,000 per year

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...

  • Technical Support Representative

    9 hours ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱240,000 - ₱276,000 per year

    Job Overview:We are hiring a Tier 1 - Technical Support Specialist to provide first-level support to our customers, including physicians, nurses, and end users, ensuring they can spend more time with patients and less time managing prescriptions.Our work environment is team-focused, flexible, and collaborative, and we are looking for a customer-focused team...

  • Technical Support Representative

    8 hours ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱250,000 - ₱500,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldA BIT ABOUT YOU·       Strong customer service orientation with attention to detail specific to consumer...

  • Student Assistant, XR Support

    2 weeks ago

    Pasig, National Capital Region, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full time ₱40,000 - ₱60,000 per year

    Student Assistant, XR SupportOnsite- Ortigas, Pasig CityWe are looking for a highly motivated XR Support Student Assistant to join our team. The XR Support Student Assistant will be responsible for providing technical support on enhancing Grundfos' XR team offerings through 3D tools, platforms, and supporting software. You will work closely with our XR team...

  • Technical Support Specialist T3

    1 week ago

    Pasig, National Capital Region, Philippines Boldr Full time $70,000 - $120,000 per year

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.We are a global team, united by our desire to connect diverse people with shared values for boldr impact.We employ just over a thousand team members across five countries...