
Assessment Solutions Associate/Specialist
6 days ago
Responsibilities:
1. Client Support Function
Account Management
- Serve as the first point of contact through official communication channels (e.g., Tawk, ticketing system); and
- Coordinate, collaborate, and escalate (as needed) with senior team to provide timely responses and solutions to clients' assessment and technical queries and concerns.
Usage Monitoring
- Proactively monitor client usage patterns and report significant issues.
Billing and Renewal Support
- Provide assistance in handling contract renewals, including coordinating training, support calls, and reporting; and
- Initiate Client billings for usage, site maintenance fees, testing fees, etc.
Training
- Support the organization and delivery of client training sessions, with a focus on End-User and Site Navigation Training.
2. Testing Services Function
- Monitor service delivery workflows to ensure adherence to agreed timelines and processes;
- Facilitate both onsite and offsite testing activities for clients; and
- Facilitate and/or assist in administering assessments to testing candidates.
3. Process Improvement and Documentation
- Review and refine internal workflows related to all core operations of assessment services;
- Identify bottlenecks or inefficiencies and propose actionable solutions; and
- Maintain documentation of process changes and best practices.
4. Assessment Evaluation & Historical Tracking
- Monitor and document the evolution of assessment tools, formats, and methodologies used by the organization;
- Create timelines or visual maps to illustrate changes and improvements over time;
- Collaborate with Assessment Specialists to ensure historical context is preserved in updates;
- Organize resources for easy access by internal teams (e.g., historical versions, research papers, validation studies); and
- Implement tagging, indexing, and version control systems for efficient retrieval.
5. Collateral Management & Updates
- Audit and update assessment-related collaterals (e.g., manuals, guides, templates);
- Ensure consistency and alignment with current tools and standards; and
- Coordinate with design and content teams for formatting and branding.
6. Research and Benchmarking
- Conduct comparative research on industry-standard assessments related to existing tools;
- Analyze trends, innovations, and best practices in psychometrics, behavioral assessments, and educational testing; and
- Provide insights and recommendations for potential enhancements or new tools.
Qualifications:
- Bachelor's Degree in Psychology or any related course
- RPm License
- Experience is an advantage but not a requirement
- Must be willing to work under any work condition (on-site/WFH)
- Must work well under supervision
Job Types: Full-time, Permanent
Pay: Php25, Php28,000.00 per month
Benefits:
- Additional leave
- Flexible schedule
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Ability to commute/relocate:
- Ortigas Pasig: Reliably commute or planning to relocate before starting work (Preferred)
License/Certification:
- Psychometrician License (Required)
Work Location: In person
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