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Support Operations Specialist

2 weeks ago

Makati City, National Capital Region, Philippines Onyx CenterSource Full time $40,000 - $60,000 per year
  • Perform all account maintenance functions accurately and double-check completed work for accuracy.
  • Handle all manual tasks related to Operations on their respective tools and deliver according to set timelines /KPIs.
  • Generate and deliver client reports based on defined needs and schedules. Improve the quality of the database (legal details, banking information, etc.).
  • Identify application system issues and open tickets to the appropriate stakeholders.
  • Liaise with internal departments for resolving service problems, proactively identifying possibilities for automation and efficiencies.
  • Perform all accounting tasks, such as but not limited to matching payments from hotels, from Onyx, ensuring funds are matched before monthly/weekly payments to clients.
  • Alerting and escalating on irregularities in any area of production. Proactively identify activities to improve the performance of clients.
  • Provide quality deliverables. Provide accurate status reports for management review.

Minimum required:

  • Previous knowledge in client service.
  • For technical/analytical skills, the level of knowledge is around understanding system process flows, data flow, file specifications and the ability to troubleshoot. There is a level of application support that is required.
  • Must be able to work on multiple projects simultaneously, manage time and prioritize work accordingly.
  • Fluent in both oral and written English. Fluency or working knowledge of other languages.

Preferred:

  • Excellent computer skills in a Microsoft Windows environment.
  • A good understanding of the hospitality industry.

Teamwork/Leadership/Interpersonal Skills:

  • Excellent interpersonal communication skills.
  • Better than average written and spoken communication skills.
  • Excellent telephone skills.
  • Team player/Teamwork Orientation
  • Results-Oriented
  • Enthusiastic and self-motivated
  • Strong Relationship Building