Technical Support Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomerSupport Full time $80,000 - $100,000
Technical Support Engineer Job Description">

The Technical Support Engineering team provides advanced technical assistance for our customers globally, ensuring seamless operations and timely resolution of complex issues. We handle escalations from junior support specialists, assist the Incident Management team during urgent incidents, and proactively monitor alerts to prevent disruptions.

Key responsibilities include:

  • Responding to and resolving escalated technical issues from junior support specialists.
  • Responding to and assisting with critical incidents escalated from Incident Management.
  • Helping customers with configuration issues and questions.
  • Maintaining monitoring and alerting, reinforcing a proactive issue response mindset.
  • Collaborating with other support teams and developers to resolve more complex challenges.
  • Assisting junior support specialists with training, documentation, and mentoring.
  • Creating documentation and runbooks by identifying and documenting solutions for repetitive issues.
  • Staying up-to-date on the latest technology trends and advancements to provide top-notch support to clients.
Requirements">

To succeed in this role, you should possess:

  • A Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience working in a production/application support role.
  • Strong knowledge of hardware, software, and network systems.
  • Familiarity with querying languages like SQL, JQL, and LookML.
  • Hands-on experience with tools such as New Relic, Sumologic, Jira, and Gitlab.
  • Automation expertise using scripting tools like Postman, VS Code, etc.
  • Proven ability to troubleshoot and resolve complex technical issues.
  • Excellent communication and interpersonal skills.
  • Fluency in English (spoken and written) and German (spoken and written).
  • Ability to work well in a fast-paced and constantly changing environment.
  • A customer-centric mindset with a strong focus on delivering exceptional service.
What We Offer">

We offer a dynamic work environment that values diversity, equity, and inclusion. As a team member, you'll have access to:

  • A comprehensive benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and inclusive work culture.
  • A chance to make a meaningful impact on our customers' lives.
Why Choose Us">

At [Company Name], we're committed to creating a workplace that's inclusive, supportive, and empowering. Join us and become part of a global community that values innovation, collaboration, and excellence.

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