Customer Support Operations Specialist

3 days ago

Makati City, National Capital Region, Philippines beBeeOperational Full time ₱600,000 - ₱800,000
Join Our Team as a Customer Support Operations Specialist

We are seeking an exceptional Customer Support Operations Specialist to join our team. This role is perfect for someone who is passionate about delivering outstanding customer experiences and streamlining processes.

About Us

Trafilea is a dynamic and innovative e-commerce group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. We focus on data-driven strategies to scale our businesses, promote body positivity, and enhance the customer experience.

Our Mission

We foster a culture of collaboration, innovation, and continuous learning. We invest in our people, providing support and development opportunities for personal and professional growth. Our remote-first approach allows you to work from anywhere in the world with a diverse and talented team worldwide.

Job Description

We are looking for a skilled Customer Support Operations Specialist to oversee workflows, queue management, and collaborate with cross-functional teams to improve customer support operations. As a key member of our team, you will be responsible for:

  • Zendesk Certified Administrator (Required)
  • Expertise in Zendesk automation, triggers, and queue management
  • Experience with Zendesk AI setup and integrations
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration abilities
  • Proficiency in reporting and presentation creation
  • Ability to document workflows and suggest process improvements

Benefits

  • Opportunity to work with world-class talents in a dynamic environment
  • Growth and development opportunities professionally and personally
  • A safe, inclusive space that values diversity, equity, and inclusion
  • Openness to new ideas and initiatives
  • Comprehensive benefits package including remote work, 15 paid holidays, learning subsidies, and more

Requirements

  • 2+ years of experience in customer support or related field
  • Proven track record of improving customer satisfaction and reducing support times
  • Strong technical skills and ability to learn new tools quickly

We are proud to be recognized by Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers. If you are passionate about delivering exceptional customer experiences and want to join a dynamic team, please apply now

The ideal candidate should have a strong understanding of customer support principles, excellent communication skills, and the ability to work collaboratively with cross-functional teams. In addition, they should be able to analyze complex problems, identify areas for improvement, and develop effective solutions. The successful candidate will be a team player who is committed to delivering high-quality results in a fast-paced environment.

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