Retail Operations Specialist

7 days ago

Ortigas, Philippines ICHS-Hire Full time ₱540,000 - ₱600,000 per year

Position Overview:

The Retail Specialist is responsible for effectively managing promoter teams, overseeing sales data, managing inventory, and ensuring optimal store display for maximum brand visibility and sales performance. This role requires close coordination with sales, retail, and agency teams to achieve seamless operations and drive retail success.

Essential Duties & Responsibilities:

1. Promoter Management

  • Deployment of Promoters: Coordinate with the agency to deploy promoters according to the sales team's requirements. This includes conducting promoter interviews, coordinating with dealers, and overseeing onboarding to ensure smooth integration.
  • Attendance Management: Track daily attendance of promoters via the SF system. Share attendance reports with Retail Coordinators (RCs) and agency contacts and perform regular checks to ensure data accuracy.

  • Incentives and Salary Calculation:

  • Salary Verification: Review promoter salary billings from the agency to ensure alignment with SF system attendance records. Submit verified records to Retail/Marketing Director for approval.

2. Sales Data Management

  • Daily Monitoring: Monitor daily sales performance in the SF system, track channel and store-level sales, and communicate updates via email and group messages for RC and promoter teams.
  • Weekly Reporting: Summarize weekly performance by channel, category, retail coordinator, and store, provide evaluations, and share insights with the sales team, RC team, Product Managers (PMs), and senior management.
  • Monthly Reporting and Feedback: Generate monthly sales reports, identify underperforming promoters (based on three-month performance trends), and provide recommendations for improvement or replacement to Retail/Marketing Director for coordination with the agency.

3. Store Inventory Management

  • Inventory Oversight: Distribute weekly inventory reports to the sales team, RC team, PM, and senior management based on SF system data. Offer insights and suggestions on inventory levels to aid in Purchase Order (PO) preparation by the sales team.

4. Store Display Management

  • Display Monitoring: Ensure accuracy of store display units by validating them in the SF system. Coordinate with RCs across regions, and provide feedback to the sales team, RC team, PM, Managing Director, and Deputy Managing Director.
  • Key Styles Display: Monitor displays of key styles weekly, and report updates to the sales team, RC team, PM, Managing Director, and Deputy Managing Director to maintain consistent brand presentation.

Requirements (Knowledge, Experience, Skills, & Ability):

  • Master/Diploma preferred / Bachelor's degree
  • Strong analytical skills and attention to detail, especially in sales data and inventory management.
  • Excellent communication and coordination abilities to work with multiple stakeholders.
  • Proficiency in data management systems and reporting tools.
  • Prior experience in retail operations, promoter management, or related roles is preferred.
  • Strong analytical skills and attention to detail, especially in sales data and inventory management.

Job Type: Full-time

Pay: Php45, Php50,000.00 per month

Work Location: In person

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