E-commerce Operations Specialist

2 days ago

Ortigas, Philippines HRTX Full time ₱1,200,000 - ₱2,400,000 per year

The E-commerce Operations Specialist plays a key role in ensuring smooth day-to-day operations across digital marketplaces and eCommerce platforms, with a primary focus on catalog health, listing accuracy, and sales performance. This role requires strong attention to detail, analytical problem-solving, and proactive issue management. The specialist will support cross-functional teams in maintaining compliance, optimizing catalog content, and ensuring a seamless customer experience across online sales channels.

Key Responsibilities

Catalog Integrity & Issue Resolution

  • Monitor and resolve listing issues such as suppressed items, inaccurate product details, and compliance flags.
  • Submit and manage cases in marketplace/eCommerce systems (e.g., Seller Central, Vendor Central, Adobe Commerce, etc.).
  • Address compliance documentation requirements in collaboration with internal teams.
  • Track and resolve non-buyable items, escalating issues as needed.

Sales Intelligence & Monitoring

  • Conduct regular audits of eCommerce performance, including Buy Box monitoring and competitive analysis.
  • Report daily and weekly insights to internal stakeholders.
  • Review catalog performance reports to identify causes of underperformance, such as low inventory or poor variation structure.

Catalog Quality & Onboarding

  • Audit product listings to ensure all SKUs are active, complete, and properly grouped.
  • Identify and correct missing, misattributed, or inconsistent product details.
  • Support the onboarding and quality monitoring of new brands or product lines.
  • Conduct catalog walkthroughs to confirm content accuracy and proper listing structures.

Strategic Cleanup & Reporting

  • Lead cleanup initiatives for legacy listings, including fixing broken images, attribute mismatches, and outdated content.
  • Maintain item-level audit checklists and contribute to regular "catalog health" reports.
  • Partner with content and marketing teams on catalog optimization tasks.

Qualifications

  • Bachelor's degree in Marketing, E-commerce, Operations Management, Business, or a related field (or equivalent practical experience).
  • At least 2 years of experience in Marketing, E-commerce, or Marketplace Operations.
  • Direct experience with Amazon Seller Central or Vendor Central is required.
  • Strong Excel skills, including PivotTables, vLookup/xLookup, and Index/Match.
  • Familiarity with flat file submissions for product data updates (titles, bullets, images, variations, etc.).
  • Highly detail-oriented, analytical, and proactive in identifying and solving issues.
  • Strong communication skills, with the ability to collaborate across teams in remote or hybrid environments.

Preferred Qualifications

  • Experience with marketplace management tools such as Helium10, ChannelAdvisor (Rithum), or ERP systems.
  • Prior exposure to content optimization, catalog management, or compliance processes.

Job Type: Full-time

Pay: Php60, Php100,000.00 per month

Work Location: In person

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