Customer Care Experience Coordinator
4 days ago
PRIMARY OBJECTIVE: To ensure an outstanding and seamless customer experience across all touchpoints through tight coordination and collaboration with other departments, especially Field Sales, Operations, Engineering, Finance and TSD.
Job Responsibilities:
Streamline Customer Order & Fulfillment Processes:
Implement the end-to-end customer order process, ensuring accuracy, timely entry, and complete information for supporting teams.
- Collaborate with Field Sales, Operations, and Supply Chain teams to align demand planning with customer needs and ensure product availability.
- Secure and regularly update customer demand from field sales and direct customer feedback, and diligently track demand accuracy.
- Coordinates the scheduling of deliveries, ensuring timeliness and adherence to customer expectations, proactively addressing any potential issues.
- Support inventory management initiatives to minimize backorders and ensure timely product delivery, thereby enhancing customer satisfaction.
Govern the allocation and tracking of sample/loaner units to facilitate customer product trials and demonstrations.
Field Sales and Customer Support:
Assist and help Field Sales in responding to customer inquiries and resolving issues via phone, email, chat or social media.
Provide timely and accurate information to customers about status of orders and delivery commitments.
Enhance Customer Satisfaction & Relationship Management:
Act as the primary point of contact for customer queries, requests for quotation, feedback, complaints, ensuring prompt and effective resolution.
Coordinates with different departments (sales, logistics, warehouse, TSD, planning) to ensure a seamless customer journey.
Communication and Coordination:
Act as liaison between field sales/customers and internal teams to resolve concerns efficiently.
- Follow up with field sales/customers full information required prior to delivery of goods.
Coordinate logistics related to customer orders, returns, or service related info or schedules.
Documentation and Reporting
Maintain accurate records of customer interactions and transactions.
Prepare, maintain and monitor CCE reports for the customer and CCE team.
Do other tasks as may be required
Qualifications:
- At least a graduate of Bachelor's degree in Industrial Engineering, Marketing, Business Administration, or any related course
- At least 2 years of progressive experience in customer service, sales operations, or customer experience roles, with strong knowledge of the food and restaurant industry, commercial kitchen equipment, and related resources.
- With Customer Service Skills
- With Organizational Skills
- Proficiency in Microsoft Office (Word, Advance Excel, Outlook, PPT)
- Location: Willing to work in Laguna Technopark.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Health insurance
- Life insurance
- Staff meals provided
- Transportation service provided
Work Location: In person
-
Customer Care Specialist
1 week ago
Biñan, Calabarzon, Philippines Asian Vision Cable Holdings Inc Full time ₱150,000 - ₱200,000 per yearJOB OVERVIEWWe are seeking a proactive and detail-oriented Customer Care Specialist to oversee customer service operations, reporting, and system administration. This role requires both operational execution and analytical problem-solving, supporting customer experience improvement initiatives and business growth.KEY RESPONSIBILITIESAct as system...
-
Customer Care Coordinator
5 days ago
Makati City, National Capital Region, Philippines MedGrocer Full time ₱600,000 - ₱1,200,000 per yearMedGrocer's digitally-enabled wellness and population health programs, telehealth and medical services, and onsite medical staff work with hundreds of pharma companies and employers to improve the physical and mental health of over one million Filipinos every year.Here at MedGrocer, you will contribute to innovative healthcare solutions that enhance...
-
Customer Care Coordinator
1 week ago
Cabanatuan City, Central Luzon, Philippines Tavor Perry Full time ₱150,000 - ₱250,000 per yearAbout the RoleWe are hiring a Customer Care Coordinator to manage inbound calls from clients and leads. Your role is to answer questions, book services, and record accurate information in our systems—all while delivering a seamless customer experience. We're looking for someone who is resourceful, adaptable, and comfortable working in a fast-paced...
-
CARE COORDINATOR
4 days ago
Bacolod City, Western Visayas, Philippines Visaya Knowledge Process Outsourcing Corporation Full time ₱500,000 - ₱1,000,000 per yearWE'RE HIRING – Chronic Care Management NurseBacolod SitePIONEER ACCOUNTWork as Care Coordinators/Managers to US patients with chronic diseases - all done over the phone Earn more with less stressGraduate of BS Nursing, with active PHRN LicenseWith at least 1-3 years of hospital/clinical experiencePrevious BPO experience an advantageGood English...
-
Customer Experience Coordinator I
4 days ago
Cebu City, Central Visayas, Philippines Dover Corporation Full time ₱800,000 - ₱1,200,000 per yearCustomer Experience Coordinator ILocation:Cebu City, 07, PHWork Arrangement: HybridPOSITION TITLE: Coordinator, Customer ExperienceREPORTING TO: Team Lead, Customer ExperienceLOCATION: Cebu, PhilippinesSummary Description: The Coordinator, Customer Experience is the front-line point of contact of our customers who needs to get a quote, order some parts and...
-
Customer Care Coordinator/Marketing Staff
1 week ago
Biñan, Calabarzon, Philippines ALC Group of Companies Full time ₱250,000 - ₱500,000 per yearQUALIFICATIONS:Must be a graduate of any 4-year Bachelor's degree in Business.Must have good communication skills.With experience in customer experience is an advantage.Fresh graduates are welcome to apply.Willing to work on-site in Biñan, Laguna.DUTIES AND RESPONSIBILITIESInterment ArrangementDocuments Interment Orders.Posts Interment Schedule on the...
-
Customer Care Coordinator/Marketing Staff
4 days ago
Biñan, Calabarzon, Philippines ALC Group of Companies Full time ₱150,000 - ₱250,000 per yearQUALIFICATIONS:Must be a graduate of a 4-year Bachelor's degree.Must have good communication skills.With experience in customer experience is an advantage.Fresh graduates are welcome to apply.Willing to work on-site in Biñan, Laguna.DUTIES AND RESPONSIBILITIESInterment ArrangementDocuments Interment Orders.Posts Interment Schedule on the bulletin...
-
Health Care Representative
18 hours ago
Makati City, National Capital Region, Philippines InLife Health Care Full time ₱300,000 - ₱600,000 per yearGraduate of any 4-year college course, medical allied (preferred).Experience in insurance / HMO and value-adding services preferred.Good communication, coordination, and negotiation skills.With BPO experience handling healthcare account is an advantage but not required.Okay for project-based employment.Can start ASAPA. JOB PURPOSEThe HMO Coordinator or...
-
Customer Care
3 days ago
Quezon City, National Capital Region, Philippines Autokid Subic Trading Corporation Full time ₱800,000 - ₱1,200,000 per yearJob SummaryThe Customer Care Specialist is responsible for delivering excellent service to customers by handling inquiries, resolving concerns, and providing accurate information about products and services. This role ensures a positive customer experience and supports the company's commitment to client satisfaction.Key ResponsibilitiesCustomer...
-
Health Care Representative
3 days ago
Quezon City, National Capital Region, Philippines InLife Health Care Full time ₱70,000 - ₱120,000 per yearGraduate of any 4-year college course, medical allied (preferred).Experience in insurance / HMO and value-adding services preferred.Good communication, coordination, and negotiation skills.With BPO experience handling healthcare account is an advantage but not required.Okay for project-based employment.Work assignment: Meralco Avenue, Ortigas Pasig CityCan...