Customer Care Coordinator

1 week ago

Cabanatuan City, Central Luzon, Philippines Tavor Perry Full time ₱150,000 - ₱250,000 per year

About the Role

We are hiring a Customer Care Coordinator to manage inbound calls from clients and leads. Your role is to answer questions, book services, and record accurate information in our systems—all while delivering a seamless customer experience. We're looking for someone who is resourceful, adaptable, and comfortable working in a fast-paced environment with shifting schedules.

What You'll Do

  • Respond to incoming calls with professionalism and empathy.
  • Use provided scripts while capturing caller details in the CRM.
  • Book appointments efficiently, prioritizing urgent requests.
  • Adapt tone and pacing to match caller needs and emotions.
  • Apply geographic awareness to build rapport and sound local.
  • Escalate issues to the right teams when needed.
  • Take part in regular training and coaching sessions.

What You'll Need

  • Clear, neutral English and strong communication skills.
  • Ability to handle high-pressure or emotional situations calmly.
  • Detail-oriented approach with strong organizational habits.
  • Tech-savviness with CRMs, call software, and collaboration platforms.
  • Dependability, consistent attendance, and willingness to improve.

Nice-to-Have Skills

  • Background in inbound customer support, dispatch, or call centers.
  • CRM and lead-tracking experience.
  • Understanding of regional/national postcode systems.
  • Ability to quickly adapt to updated processes.
  • Experience handling urgent or sensitive inquiries.

Tech Setup Required

  • Primary internet (25 Mbps+) plus backup source.
  • Backup power system (UPS or generator).
  • Computer with noise-canceling headset.
  • Quiet, professional workspace.

Why You'll Love Working Here

This role is 100% remote, with no cold calling—just genuine customer interaction. You'll get structured training, supportive teammates, and opportunities to sharpen your customer service skills while making an impact every day.

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