Customer Support Agent

5 days ago

Manila, National Capital Region, Philippines KMC Solutions Full time ₱300,000 - ₱480,000 per year

KMC Solutions is hiring a Full time Customer Support Agent role in Taguig, NCR. Apply now to be part of our team.

Job summary:

  • Looking for candidates available to work:
  • Tuesday: Evening
  • Wednesday: Evening
  • Thursday: Evening
  • Friday: Evening
  • Saturday: Evening
  • Sunday: Evening

  • Expected salary: ₱25,000 - ₱40,000 per month

  • Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media

  • Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements
  • Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
  • Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues

  • Demonstrate unparalleled product knowledge and offer exceptional style advice for customers

  • You have excellent verbal and written communication skills

  • You have a customer-first mindset with an empathic approach to problem-solving
  • You are adaptable to a changing or rotating schedule depending on the company's needs
  • You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed
  • You are professional, personable and someone who is willing to adapt to change
  • You have a creative mind to create memorable customer service experiences
  • You go above and beyond to provide outstanding white glove customer service

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