Customer Support Agent

3 days ago


Manila, National Capital Region, Philippines TRAILD PTY LTD Full time ₱600,000 - ₱1,200,000 per year

TRAILD: Who are we?

TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes.

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more efficient and secure.

We have a rapidly growing international client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help, we can support more businesses digitise their existing operations with enhanced automation and security.

The Role: Want to be a part of our exciting growth journey?

We are looking for a Customer Support Agent to join our talented and dynamic team. This role will be working APAC hours. As the company has expanded into several international markets, we are seeking someone with a genuine passion for helping and supporting our clients.

In this role, you will be responsible for working closely with our clients to research, troubleshoot, and support any issues they are facing.

The ideal candidate will have a background with B2B customer support in a Saas/Technology organization with strong interpersonal and communication skills, as well as the ability to think creatively when solving customer problems.

Key Responsibilities

  • Responding to client queries and providing first-level support for TRAILD's customers
  • Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.
  • Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.

Who You Are:

  • 2+ years of experience in a B2B customer support/success role within a Saas company
  • Experience with ERP or accounting systems (eg. SYSPRO, Acumatica, IFS) is a plus
  • Prior experience thriving in a fast-paced startup/scale up environment

  • Exceptional people and communication skills

  • Intrapreunership and proactiveness
  • Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.

The Perks of Working at TRAILD

  • Flexibility: we offer a range of remote, hybrid and flexible working options.
  • Global team: we are growing across APAC, NA and EMEA and have team all across the world.
  • We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it
  • Our team genuinely loves working at TRAILD: we scored an 85 on our 2025 eNPS survey.

Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment



  • Manila, National Capital Region, Philippines Support Services Group Full time

    Work arrangement: 100% Onsite roleType of employment: Full-timeAccount: Non-voice International AccountsKey Responsibilities:As a Non-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:Responding to customers concerns and inquiries.Engaging with customers...


  • Manila, National Capital Region, Philippines Indie Campers Full time ₱300,000 - ₱600,000 per year

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...


  • Manila, National Capital Region, Philippines Indie Campers Full time ₱300,000 - ₱600,000 per year

    ABOUT USIndie Campers is the leading campervan marketplace, on a mission to make road trips accessible and unforgettable for everyone. Through a digital-first approach and strong customer focus, we deliver high-quality road trips at affordable prices — from short-term RV rentals to long-term subscriptions and vehicle sales.With over one million nights...


  • Manila, National Capital Region, Philippines Support Services Group Full time ₱900,000 - ₱1,200,000 per year

    Work arrangement: 100% Onsite roleType of employment: Full-timeAccount: Non-voice International AccountsKey Responsibilities:As a Non-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:Responding to customers concerns and inquiries.Engaging with customers...

  • Support Agent

    1 week ago


    Manila, National Capital Region, Philippines ShiftCare Full time ₱300,000 - ₱600,000 per year

    About ShiftCareShiftCare is a leading SaaS provider helping disability, aged care, and allied health providers streamline rostering, scheduling, billing, and client management. Our platform enables care providers to deliver a higher standard of care while growing their businesses.We are seeking a proactive Support Agent (North American Hours) to join our...


  • Manila, National Capital Region, Philippines SoftNice UK Limited Full time ₱900,000 - ₱1,200,000 per year

    Roles:Deskside Support AgentLocation:This role requires the candidate to travel to individual client sites within Poland as needed. Otherwise, WFH. The work location will vary based on the scheduled visits agreed upon with Velocity.Is it Permanent/ Contract:open for bothIs it Onsite/Remote/Hybrid: Hybrid –travel to client sites as neededDESKSIDE SUPPORT...


  • Manila, National Capital Region, Philippines Secret Food Tours Full time $60,000 - $80,000 per year

    About Secret Food ToursSecret Food Tours () is a global leader in culinary experiences, operating in over 90 cities worldwide. We connect travelers with local guides to discover authentic food, culture, and history. Our mission is to create unforgettable moments through food.Role OverviewWe are seeking an experienced and dynamicHead of Customer Supportto...


  • Manila, National Capital Region, Philippines Tidal Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title: Customer Service AgentContractor Fee: $1,600/month (USD)Work Arrangement: RemoteEngagement Type: Independent ContractorCommitment: Full-time (Approx. 40 hours/week)Company Overview:Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote...


  • Manila, National Capital Region, Philippines Essor Ltd Full time ₱1,440,000 - ₱1,800,000 per year

    Secret Food Tours seeking an experienced and dynamic Head of Customer Support to lead and inspire our Manila-based support team of ~20 agents. This team plays a critical role in ensuring our guests have seamless experiences—from answering inquiries and assisting with bookings, to liaising with local guides and supporting our city managers worldwide.The...


  • Manila, National Capital Region, Philippines BruntWork Full time ₱150,000 - ₱250,000 per year

    Job Highlights:Contract type: Independent ContractorSchedule: 4 hours per day; Wednesday to Sunday 12:00 PM - 4:00 PMClient Timezone: UK Time (GMT/BST)Client OverviewJoin a rapidly expanding youth sports education organization that's transforming how young athletes develop their skills across multiple UK locations. With over 11,000 active customers and...