Team Lead Customs

2 days ago

Paranaque City, Calabarzon, Philippines DSV Global Transport and Logistics Full time $104,000 - $130,878 per year

Operational and Team Management:

  • Oversee assigned countries migrated into GBS MNL Customs team.
  • Strategize to drive process optimization, accountability, and ownership
  • Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)
  • Provide guidance on process design and optimization
  • Propose process changes where needed to drive efficiency and improve execution
  • Act as an ambassador of GBS MNL.
  • Prepare and present performance report to internal and external stakeholders
  • Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
  • Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders
  • Maintain all areas of Health and Safety relevant to the working environment & staff teams.
  • Planning and organization of resources planning and requirements
  • Escalation of irregularities to Business Support Services Manager for Customs
  • Perform weekly coaching with team leads
  • Take the lead to help resolve reoccurring issues
  • Drive continuous improvement of the team and related processes.
  • Work under the direction of superiors

  • Drives completion of tasks and processes within agreed SLA to leaders and members

  • Proactively find means to deliver and raise the performance of the teams managed

  • Actively engage with relevant Stakeholders and conduct regular touchpoints

  • Team Leadership & Coaching:

  • Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.
  • Motivate and inspire team leaders and members
  • Lead by setting a good example (role model) – behavior consistent with words
  • Facilitate problem solving and collaboration
  • Maintain healthy group dynamics
  • Intervene when necessary to aid the group in resolving issues
  • Help keep the team focused & on track
  • Ensure to meet KPI Targets
  • Implementation support (off- / on-site) for the migration of countries under Customs team.
  • Resolution of issues on operational level and address employee performance & conduct as needed

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