Customer Team Lead

3 days ago

Paranaque City, Calabarzon, Philippines OCS Full time ₱1,200,000 - ₱1,800,000 per year

We are hiring a Customs Team Lead to oversee customs operations, drive process improvements, and lead a high-performing team. This role ensures compliance, efficiency, and effective collaboration with stakeholders while coaching and motivating team members.

Key Responsibilities:

  • Lead and coach a team to achieve performance targets and KPIs
  • Ensure compliance with customs processes, SOPs, and regulations
  • Propose and implement process improvements for efficiency
  • Prepare and present performance reports to stakeholders
  • Manage resources, escalate issues, and ensure SLA compliance
  • Foster a positive, collaborative, and service-oriented team culture
  • Support implementation of system/process migrations

Requirements:

  • Bachelor's degree in Customs Administration (Licensed Customs Broker preferred)
  • Experience in customs processes (shared service, forwarding, logistics is an advantage)
  • Knowledge of CW1 system and MS Office (Excel, Outlook)
  • Strong organizational, problem-solving, and interpersonal skills
  • Ability to lead, motivate, and coach a team effectively

Location: Parañaque

Work Setup: Graveyard Shift - Hybrid (4 days Onsite/1 day Work from home)

Job Type: Full-time

Pay: Php55, Php60,000.00 per month

License/Certification:

  • Customs Broker License (Preferred)

Work Location: In person

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