Team Lead Customs

3 days ago

Paranaque City, Calabarzon, Philippines DSV - Global Transport and Logistics Full time ₱1,500,000 - ₱2,500,000 per year

Job Req Number: 93855

Time Type: Full Time

Key Tasks & Deliverables:
Operational and Team Management:

  • Oversee assigned countries migrated into MNL ISSC Customs team.
  • Strategize to drive process optimization, accountability, and ownership
  • Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)
  • Provide guidance on process design and optimization
  • Propose process changes where needed to drive efficiency and improve execution
  • Act as an ambassador of BSS MNL ISSC.
  • Prepare and present performance report to internal and external stakeholders
  • Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
  • Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders
  • Maintain all areas of Health and Safety relevant to the working environment & staff teams.
  • Planning and organization of resources planning and requirements
  • Escalation of irregularities to Business Support Services Manager for Customs
  • Perform weekly coaching with team leads
  • Take the lead to help resolve reoccurring issues
  • Drive continuous improvement of the team and related processes.
  • Work under the direction of superiors
  • Drives completion of tasks and processes within agreed SLA to leaders and members
  • Proactively find means to deliver and raise the performance of the teams managed
  • Actively engage with relevant Stakeholders and conduct regular touchpoints

Team Leadership & Coaching:

  • Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.
  • Motivate and inspire team leaders and members
  • Lead by setting a good example (role model) – behavior consistent with words
  • Facilitate problem solving and collaboration
  • Maintain healthy group dynamics
  • Intervene when necessary to aid the group in resolving issues
  • Help keep the team focused & on track
  • Ensure to meet KPI Targets
  • Implementation support (off- / on-site) for the migration of countries under Customs team.
  • Resolution of issues on operational level and address employee performance & conduct as needed

DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.

Visit and follow us on LinkedIn, Facebook and Twitter.

  • Customer Team Lead

    3 days ago

    Paranaque City, Calabarzon, Philippines OCS Full time ₱1,200,000 - ₱1,800,000 per year

    We are hiring a Customs Team Lead to oversee customs operations, drive process improvements, and lead a high-performing team. This role ensures compliance, efficiency, and effective collaboration with stakeholders while coaching and motivating team members.Key Responsibilities:Lead and coach a team to achieve performance targets and KPIsEnsure compliance...

  • Team Lead Customs

    3 days ago

    Paranaque City, Calabarzon, Philippines DSV Global Transport and Logistics Full time $104,000 - $130,878 per year

    Operational and Team Management:Oversee assigned countries migrated into GBS MNL Customs team.Strategize to drive process optimization, accountability, and ownershipMonitor team and individual performance and ensure that performance is within expectation (based on defined SLA)Provide guidance on process design and optimizationPropose process changes where...

  • Team Lead Customs

    2 weeks ago

    Paranaque City, Calabarzon, Philippines DSV Full time ₱1,200,000 - ₱3,600,000 per year

    Job Req Number:  93855Time Type: Full TimeHR Recruitment Specialist: Aaron Carreon Key Tasks & Deliverables: Operational and Team Management:Oversee assigned countries migrated into MNL ISSC Customs team.Strategize to drive process optimization, accountability, and ownership Monitor team and individual performance and ensure that performance is within...

  • Team Lead Customs

    3 weeks ago

    Paranaque City, Calabarzon, Philippines DSV Road GmbH Full time

    Operational and Team ManagementOversee assigned countries migrated into GBS MNL Customs team.Strategize to drive process optimization, accountability, and ownershipMonitor team and individual performance and ensure that performance is within expectation (based on defined SLA)Provide guidance on process design and optimizationPropose process changes where...

  • Team Lead Customs

    4 days ago

    Paranaque City, Calabarzon, Philippines DSV - Global Transport and Logistics Full time $80,000 - $120,000 per year

    Job Req Number: 99713Time Type: Full TimeHR Recruitment Specialist: Aaron CarreonKey Tasks & Deliverables:Operational and Team Management:Oversee assigned countries migrated into GBS MNL Customs team.Strategize to drive process optimization, accountability, and ownershipMonitor team and individual performance and ensure that performance is within expectation...

  • Team Lead Customs

    3 days ago

    Paranaque City, Calabarzon, Philippines DSV Full time ₱1,500,000 - ₱2,500,000 per year

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job Req Number: 99713Time Type: Full TimeKey Tasks & Deliverables:Operational and Team Management:Oversee assigned countries migrated into GBS MNL Customs team.Strategize to...

  • Customer Service Team Lead

    3 weeks ago

    Paranaque City, Calabarzon, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...

  • Customer Service Team Lead

    1 week ago

    Paranaque City, Calabarzon, Philippines Lalamove Full time ₱900,000 - ₱1,200,000 per year

    Lalamoveis disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery...

  • Team Lead

    3 days ago

    Paranaque City, Calabarzon, Philippines DSV International Shared Services Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Minimal work experience:Work experience in a Shared Service Center/BPOLeadership experience is a must.Education and Skills:Graduate of any Bachelor's Degree.Freight-forwarding / logistics education is an advantage.Knowledge in CW1 system is an advantage.Good Know How in MS-Office (Outlook / Excel )Good Know How in web based applications / InternetQuick...

  • Lead Customer Service Representative

    2 days ago

    Paranaque City, Calabarzon, Philippines BruntWork Full time $70,000 - $120,000 per year

    This is a remote position. Job Highlights Contract: Independent ContractorSchedule: Monday to Friday, 9am to 6pm Hawaii with an hour unpaid breakClient Timezone: Honolulu, HI ResponsibilitiesAnswer incoming phone calls from property owners and homeowners association members Perform administrative tasks including filing documents and maintaining records...