Team Lead Customs

22 hours ago

Paranaque City, Calabarzon, Philippines DSV Full time ₱1,200,000 - ₱3,600,000 per year

Job Req Number:  93855

Time Type: Full Time

HR Recruitment Specialist: Aaron Carreon 

Key Tasks & Deliverables: 

Operational and Team Management:

Oversee assigned countries migrated into MNL ISSC Customs team.Strategize to drive process optimization, accountability, and ownership Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)Provide guidance on process design and optimizationPropose process changes where needed to drive efficiency and improve executionAct as an ambassador of BSS MNL ISSC.Prepare and present performance report to internal and external stakeholdersQuality and compliance responsibilities under NDA / attention given to predetermined processes, SOPsWork closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholdersMaintain all areas of Health and Safety relevant to the working environment & staff teams.Planning and organization of resources planning and requirementsEscalation of irregularities to Business Support Services Manager for CustomsPerform weekly coaching with team leadsTake the lead to help resolve reoccurring issuesDrive continuous improvement of the team and related processes.Work under the direction of superiorsDrives completion of tasks and processes within agreed SLA to leaders and membersProactively find means to deliver and raise the performance of the teams managedActively engage with relevant Stakeholders and conduct regular touchpoints

Team Leadership & Coaching:

Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.Motivate and inspire team leaders and membersLead by setting a good example (role model) – behavior consistent with wordsFacilitate problem solving and collaborationMaintain healthy group dynamicsIntervene when necessary to aid the group in resolving issuesHelp keep the team focused & on trackEnsure to meet KPI TargetsImplementation support (off- / on-site) for the migration of countries under Customs team.  Resolution of issues on operational level and address employee performance & conduct as needed

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.

Visit  and follow us on LinkedIn, Facebook and Twitter.

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