
Team Lead
3 days ago
Minimal work experience:
- Work experience in a Shared Service Center/BPO
- Leadership experience is a must.
Education and Skills:
- Graduate of any Bachelor's Degree.
- Freight-forwarding / logistics education is an advantage.
- Knowledge in CW1 system is an advantage.
- Good Know How in MS-Office (Outlook / Excel )
- Good Know How in web based applications / Internet
- Quick comprehension and focused work
- Resilience, ability to prioritize and meet deadlines
- Accurate and reliable working method
- Ability to work in a team & good interpersonal skills
- Openness and flexibility In meeting customer demands / service attitude
- Eagerness to learn and develop
- Team Player
Operational and Team Management:
- Propose process changes where needed to drive efficiency and improve execution
- Act as an ambassador of MNL ISSC
- Prepare and present performance report to internal and external stakeholders
- Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
- Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders
- Maintain all areas of Health and Safety relevant to the working environment & staff teams
- Planning and organization of resources planning and requirements
- Escalation of irregularities to Business Support Services Manager for Customs
- Perform weekly coaching with team leads
- Take the lead to help resolve reoccurring issues
- Drive continuous improvement of the team and related processes
- Work under the direction of superiors
- Drives completion of tasks and processes within agreed SLA to leaders and members
- Proactively find means to deliver and raise the performance of the teams managed
- Actively engage with relevant Stakeholders and conduct regular touchpoints
Team Leadership & Coaching:
- Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort
- Motivate and inspire team leaders and members
- Lead by setting a good example (role model) – behavior consistent with words
- Facilitate problem solving and collaboration
- Maintain healthy group dynamics
- Intervene when necessary to aid the group in resolving issues
- Help keep the team focused & on track
- Ensure to meet KPI Targets
- Implementation support (off- / on-site) for the migration of countries under Customs team
- Resolution of issues on operational level and address employee performance & conduct as needed
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