Team Lead

2 days ago

Paranaque City, Calabarzon, Philippines DSV International Shared Services Inc. Full time ₱400,000 - ₱800,000 per year

Minimal work experience:

  1. Work experience in a Shared Service Center/BPO
  2. Leadership experience is a must.

Education and Skills:

  1. Graduate of any Bachelor's Degree.
  2. Freight-forwarding / logistics education is an advantage.
  3. Knowledge in CW1 system is an advantage.
  4. Good Know How in MS-Office (Outlook / Excel )
  5. Good Know How in web based applications / Internet
  6. Quick comprehension and focused work
  7. Resilience, ability to prioritize and meet deadlines
  8. Accurate and reliable working method
  9. Ability to work in a team & good interpersonal skills
  10. Openness and flexibility In meeting customer demands / service attitude
  11. Eagerness to learn and develop
  12. Team Player

Operational and Team Management:

  • Propose process changes where needed to drive efficiency and improve execution
  • Act as an ambassador of MNL ISSC
  • Prepare and present performance report to internal and external stakeholders
  • Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
  • Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders
  • Maintain all areas of Health and Safety relevant to the working environment & staff teams
  • Planning and organization of resources planning and requirements
  • Escalation of irregularities to Business Support Services Manager for Customs
  • Perform weekly coaching with team leads
  • Take the lead to help resolve reoccurring issues
  • Drive continuous improvement of the team and related processes
  • Work under the direction of superiors
  • Drives completion of tasks and processes within agreed SLA to leaders and members
  • Proactively find means to deliver and raise the performance of the teams managed
  • Actively engage with relevant Stakeholders and conduct regular touchpoints

Team Leadership & Coaching:

  • Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort
  • Motivate and inspire team leaders and members
  • Lead by setting a good example (role model) – behavior consistent with words
  • Facilitate problem solving and collaboration
  • Maintain healthy group dynamics
  • Intervene when necessary to aid the group in resolving issues
  • Help keep the team focused & on track
  • Ensure to meet KPI Targets
  • Implementation support (off- / on-site) for the migration of countries under Customs team
  • Resolution of issues on operational level and address employee performance & conduct as needed

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