Team Lead

2 days ago

Paranaque City, Calabarzon, Philippines DSV International Shared Services Inc. Full time ₱500,000 - ₱1,000,000 per year

Minimal work experience:

  1. Work experience in a Shared Service Center/BPO
  2. Leadership experience is a must.

Education and Skills:

  1. Graduate of any Bachelor's Degree.
  2. Freight-forwarding / logistics education is an advantage.
  3. Knowledge in CW1 system is an advantage.
  4. Good Know How in MS-Office (Outlook / Excel )
  5. Good Know How in web based applications / Internet
  6. Quick comprehension and focused work
  7. Resilience, ability to prioritize and meet deadlines
  8. Accurate and reliable working method
  9. Ability to work in a team & good interpersonal skills
  10. Openness and flexibility In meeting customer demands / service attitude
  11. Eagerness to learn and develop
  12. Team Player

Operational and Team Management:

  • Propose process changes where needed to drive efficiency and improve execution
  • Act as an ambassador of MNL ISSC
  • Prepare and present performance report to internal and external stakeholders
  • Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
  • Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders
  • Maintain all areas of Health and Safety relevant to the working environment & staff teams
  • Planning and organization of resources planning and requirements
  • Escalation of irregularities to Business Support Services Manager for Customs
  • Perform weekly coaching with team leads
  • Take the lead to help resolve reoccurring issues
  • Drive continuous improvement of the team and related processes
  • Work under the direction of superiors
  • Drives completion of tasks and processes within agreed SLA to leaders and members
  • Proactively find means to deliver and raise the performance of the teams managed
  • Actively engage with relevant Stakeholders and conduct regular touchpoints

Team Leadership & Coaching:

  • Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort
  • Motivate and inspire team leaders and members
  • Lead by setting a good example (role model) – behavior consistent with words
  • Facilitate problem solving and collaboration
  • Maintain healthy group dynamics
  • Intervene when necessary to aid the group in resolving issues
  • Help keep the team focused & on track
  • Ensure to meet KPI Targets
  • Implementation support (off- / on-site) for the migration of countries under Customs team
  • Resolution of issues on operational level and address employee performance & conduct as needed

  • Team Lead

    2 days ago

    Paranaque City, Calabarzon, Philippines Straive Full time $40,000 - $80,000 per year

    Job Requirements:Bachelor's degree of any field2-3 years of supervisory or team lead experience,Exceptional written and verbal communication skills.Proficient in MS Office applications (Word, Excel, etc.).Strong computer literacy and high attention to detail.Key ResponsibilitiesLead a team responsible for meeting customers expectations.Provide coaching and...

  • Team Lead

    2 days ago

    Paranaque City, Calabarzon, Philippines SPi Global (now Straive) Full time $80,000 - $120,000 per year

    Are you a results-driven leader ready to take the next step in your career? We're looking for a Team Lead to oversee daily operations, coach team members, and ensure performance targets are met. This is an exciting opportunity to work with a dynamic team in a fast-paced environment. Key Responsibilities:Supervise and guide a team to meet operational goals...

  • Customer Team Lead

    2 days ago

    Paranaque City, Calabarzon, Philippines OCS Full time ₱600,000 - ₱720,000 per year

    We are hiring a Customs Team Lead to oversee customs operations, drive process improvements, and lead a high-performing team. This role ensures compliance, efficiency, and effective collaboration with stakeholders while coaching and motivating team members.Key Responsibilities:Lead and coach a team to achieve performance targets and KPIsEnsure compliance...

  • Team Lead Customs

    2 days ago

    Paranaque City, Calabarzon, Philippines DSV - Global Transport and Logistics Full time $80,000 - $120,000 per year

    Job Req Number: 93855Time Type: Full TimeKey Tasks & Deliverables:Operational and Team Management:Oversee assigned countries migrated into MNL ISSC Customs team.Strategize to drive process optimization, accountability, and ownershipMonitor team and individual performance and ensure that performance is within expectation (based on defined SLA)Provide guidance...

  • Team Lead Customs

    2 days ago

    Paranaque City, Calabarzon, Philippines DSV Global Transport and Logistics Full time $104,000 - $130,878 per year

    Operational and Team Management:Oversee assigned countries migrated into GBS MNL Customs team.Strategize to drive process optimization, accountability, and ownershipMonitor team and individual performance and ensure that performance is within expectation (based on defined SLA)Provide guidance on process design and optimizationPropose process changes where...

  • Team Lead Customs

    2 hours ago

    Paranaque City, Calabarzon, Philippines DSV Road GmbH Full time

    Operational and Team ManagementOversee assigned countries migrated into GBS MNL Customs team.Strategize to drive process optimization, accountability, and ownershipMonitor team and individual performance and ensure that performance is within expectation (based on defined SLA)Provide guidance on process design and optimizationPropose process changes where...

  • Team Lead Customs

    2 days ago

    Paranaque City, Calabarzon, Philippines DSV Full time $104,000 - $130,878 per year

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job Req Number: 99713Time Type: Full TimeKey Tasks & Deliverables:Operational and Team Management:Oversee assigned countries migrated into GBS MNL Customs team.Strategize to...

  • Payroll Senior Team Lead

    2 days ago

    Paranaque City, Calabarzon, Philippines Johnson & Johnson Innovative Medicine Full time $60,000 - $100,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Project Team Lead Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines Leslie Corporation Full time ₱900,000 - ₱1,200,000 per year

    MAIN RESPONSIBILITIESProject Planning and Management:○ Develop and execute comprehensive project plans, including scope, timeline, budget, and resource allocation.○ Monitor project progress and identify potential risks or issues.○ Implement corrective actions to keep projects on track.○ Ensure adherence to project methodologies and standards.● Team...

  • Team Lead

    2 days ago

    Cavite City, Calabarzon, Philippines Teleperformance Full time $40,000 - $60,000 per year

    About the role Teleperformance is seeking a dedicated and experienced Team Lead to join our dynamic contact centre team in Cavite City, Cavite. As a Team Lead, you will play a crucial role in overseeing and supporting a team of customer service representatives, ensuring exceptional service delivery and driving team performance. This full-time position...