Urgent Hiring for Content Moderator

5 days ago

Cebu City, Central Visayas, Philippines Clu Forwarding Full time ₱150,000 - ₱250,000 per year

What you'll be doing

  • Manage inbound customer inquiries and requests via phone, email, and chat
  • Resolve customer issues and concerns in a timely and professional manner
  • Accurately document customer interactions and maintain detailed records
  • Collaborate with cross-functional teams to ensure seamless customer experiences
  • Identify opportunities to improve processes and enhance customer satisfaction
  • Actively participate in team meetings and training sessions to stay up-to-date on policies and procedures

What we're looking for

  • Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and empathetic manner
  • Previous experience in a customer service or call centre environment, preferably within the IT industry
  • Excellent problem-solving and critical thinking skills to effectively handle customer inquiries
  • Proficient in using computer systems and software applications
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • A commitment to providing exceptional customer service and a genuine desire to help others

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