Urgent Hiring for Content Moderator
4 days ago
What you'll be doing
- Manage inbound customer inquiries and requests via phone, email, and chat
- Resolve customer issues and concerns in a timely and professional manner
- Accurately document customer interactions and maintain detailed records
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Identify opportunities to improve processes and enhance customer satisfaction
- Actively participate in team meetings and training sessions to stay up-to-date on policies and procedures
What we're looking for
- Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and empathetic manner
- Previous experience in a customer service or call centre environment, preferably within the IT industry
- Excellent problem-solving and critical thinking skills to effectively handle customer inquiries
- Proficient in using computer systems and software applications
- Ability to work in a fast-paced environment and adapt to changing priorities
- A commitment to providing exceptional customer service and a genuine desire to help others
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