Customer Service Representative

6 days ago

Cebu City, Central Visayas, Philippines INTERCON MANPOWER SERVICES Full time ₱216,000 - ₱324,000 per year

Location: Cebu IT Park

Salary: Up to 27,000 PHP monthly salary package + 35,000 PHP Sign-On Bonus + Benefits & Bonuses

Virtual Hiring Process: No in-person interviews required


About Us:

We believe in providing exceptional customer experiences while fostering a positive and supportive work environment. We are seeking enthusiastic individuals to join our team as Customer Service Representatives at our Cebu IT Park location. If you're passionate about helping others, solving problems, and working in a team-oriented environment, we encourage you to apply No experience required We'll train you to succeed


Job Description:

As a Customer Service Representative, you will be the primary point of contact for customers, assisting them with inquiries, providing information, and resolving issues. Your role will be essential in ensuring that each customer interaction is positive and efficient.


Responsibilities:

  • Answer customer inquiries through phone, email, or chat in a friendly and professional manner.
  • Provide accurate product or service information to customers.
  • Resolve customer complaints, concerns, and issues in a timely and effective manner.
  • Document and update customer information and interactions in our system.
  • Meet performance targets such as response time and customer satisfaction.
  • Promote services and products, and assist in upselling or cross-selling where appropriate.
  • Maintain a positive and solution-oriented attitude in every interaction.

Requirements:

  • At least High School Graduate (Old Curriculum), College Level, or Bachelor's Degree.
  • Strong communication skills in English (both written and verbal).
  • No previous experience required—we'll provide training
  • A positive and customer-focused attitude.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Willing to work onsite at Cebu IT Park.
  • Flexibility to work varying shifts, including nights, weekends, and holidays.

Benefits:

  • Up to 27,000 PHP salary plus 35,000 PHP sign-on bonus.
  • Performance-based bonuses.
  • Health and wellness benefits.
  • Paid time off (vacation days and sick leave).
  • Career growth opportunities with ongoing training and development.
  • A collaborative and friendly work environment.

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