Senior Customer Service Representative Licensed

1 week ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
In this role, you will: 
  • Support internal and external customers by providing moderately complex support services in account management, operations, documentation, funding, customer service and technical support 
  • Provide feedback and present ideas for improving or implementing processes and tools within Customer Service- Licensed group 
  • Perform complex duties including: acting as primary support contact for customers and internal partners, supporting clients, answering questions, solving problems and transactional or navigational support 
  • Provide subject matter expertise and interpretation of procedures to less experienced staff 
  • Interact with immediate team, functional area and internal peers outside work group on wide range of information 
Required Qualifications: 
  • Experience in Customer Service- Licensed, or equivalent demonstrated through one or a combination of the following: work experience, training or education 
  • Active license or successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63
Desired Qualifications: 
  • Minimum of 2 years in a customer service (voice) preferably in Brokerage Services 
  • Good communication skills 
Job Expectations: 
  • Willing to work onsite (BGC office)
  • Willing to work US hours

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