Inbound Service Request Representative

1 day ago

Taguig, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱200,000 - ₱250,000 per year

This is a posting for Mckinley Site

Full Time Employment - NO PART TIME/NO STUDENTS

Salary posted + complexity of first 2 years, 1500 after)

24/7 Shifting Schedule

Full Work Onsite - no option for WFH

JOB PREVIEW

  • Handles inbound service request calls
  • Handles and resolves a variety of appoinment booking concerns and will work direcly with capacity planners in the local center to schedule, reschedule, or cancel appointments for clients
  • Handles interactions via phone, email, chat and various Customer portals (questions may include but not limited to : Billing inquiries, Technician ETA, Scheduling Issues and General Company Product and service questions)
  • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
  • Maintains customer records by updating account information
  • Accurately dispositions calls in call monitoring software
  • Adheres to CPI compliance regulations when taking payments over the phone, when applicable
  • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
  • Communicates with customers on the state of service calls
  • Assists with dispatching as needed
  • Continually maintains working knowledge of all company products, services, and promotions
  • Working with dispatch to improve accuracy in scheduling and speed of response
  • Reliable attendance and on time job performance
  • Create and Process Invoices

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Ability to commute/relocate:

  • Taguig: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you okay with 24/7 Shifting Schedule?

Experience:

  • BPO : 1 year (Required)
  • Inbound Service calls: 1 year (Required)
  • processing and creating invoice: 1 year (Preferred)
  • Appointment setting: 1 year (Preferred)

Work Location: In person

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