BPO - AI Agent Implementation Engineer (Hybrid Setup)

3 days ago

Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱900,000 - ₱1,200,000 per year

Every superhero team needs its own Tony Stark, and Unity Communications is currently looking for one as an AI Agent Implementation Engineer. Like Ironman, you're not just in charge of building the suit (or in this case, the AI agents) but you make sure they integrate with everything and run smoothly.

Youll design, configure, and optimize conversational agents that dont just workthey wow. You'll be the genius behind the curtain making sure everything integrates seamlessly, runs smoothly, and looks just as sleek as it performs.

Ready to channel your inner Tony Stark? Apply today

How You Spend Your Eight Hours

  • Develop, configure, and deploy AI-powered voice and chat agents across various platforms
  • Collaborate with onboarding managers and clients to map business workflows into AI agent decision trees
  • Adjust agent responses, intent recognition, and NLP/NLU models to align with client goals
  • Connect AI agents with CRMs, ERPs, APIs, and other backend systems as needed
  • Conduct QA cycles, troubleshoot issues, and optimize performance to reduce false positives or negatives
  • Troubleshoot technical issues during go-live and ensure a smooth early-stage deployment
  • Maintain clear records of agent configurations, flows, and system integrations

What You Must Possess

  • At least two years of experience in software engineering, technical implementation, or technical support
  • Hands-on experience with conversational AI platforms
  • Proficiency in at least one programming or scripting language (Python, JavaScript, )
  • Familiarity with REST APIs, webhooks, and cloud platforms (AWS, GCP, or Azure)
  • Solid understanding of NLP/NLU concepts and best practices
  • Excellent problem-solving and communication skills
  • Bachelor's degree in computer science, engineering, or equivalent experience.
  • Experience in agile environments or customer-facing technical roles (preferred but not required)
  • Exposure to voice-based AI agents (Twilio, Vonage, or custom SIP integrations) (preferred but not required)
  • Familiarity with CRM, contact center, or support automation systems (preferred but not required)
  • Understanding of analytics tools for monitoring and improving AI agent performance (preferred but not required)

What You Shall Receive

  • HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
  • VL/SL credits upon regularization
  • Friendly and supportive work culture
  • 13th-month pay and other Philippine-government-mandated benefits
  • Non-taxable allowances
  • Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

  • Full-time position
  • Monday to Friday, night shift
  • Hybrid work setup with on-site training

Why Join Our Company
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

  • BPO - AI Solutions Architect (Hybrid Setup)

    1 week ago

    Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱900,000 - ₱1,200,000 per year

    Every superhero team needs its own Tony Stark, and Unity Communications is looking for an AI Solutions Architect to act as its own human J.A.R.V.I.S. Like Ironmans own AI, you're not in charge of building the suit (or in this case, theAI agents), but you make suretheyintegrate with all the parts, work perfectly, and set customers up for success.Youll help...

  • AI Solutions Architect

    3 days ago

    Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱600,000 - ₱800,000 per year

    Job Title:AI Solutions ArchitectAccount Name:N/A - InternalSalary Package:PHP 60,000.00 to PHP 70,000.00Role DescriptionIf Oprah Winfrey were in the corporate world, shed be a Customer Onboarding Managera great communicator who knows how to make people feel understood and empowered. That's exactly what we're looking for.Unity Communications needs a Customer...

  • BPO - Medical Billing Specialist (Hybrid Setup)

    2 weeks ago

    Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱400,000 - ₱600,000 per year

    Are you familiar with the ins and outs of medical billing and claims processing? Are you a team player who values new insights? Will you take pride in being one of the reasons doctors and other healthcare professionals get paid properly and on time?You're the one we've been looking forAs Billing Specialist, you play a critical role in ensuring smooth medical...

  • BPO - Quality Analyst (Hybrid Setup)

    2 days ago

    Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱900,000 - ₱1,200,000 per year

    Do new gadgets, toys, or games excite you? The thrill of unboxing a brand-new gadget, clicking every button, and seeing what it can do just hits different, doesn't it? If you want to bring that feeling to work, this role might just be for you.Unity Communications is looking for a Quality Analyst. In this role, you will collaborate with cross-functional...

  • BPO - Team Leader | Healthcare (Onsite Setup)

    2 weeks ago

    Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱900,000 - ₱1,200,000 per year

    Don't you find it annoying when someone falls for an obvious red flag? Well, some people just need some help. That's why were looking for a reliable team lead to guide our agents at Unity Communications.In this role, you'll be the steady set of eyes and ears for your team, catching issues before they snowball, helping agents turn challenges into...

  • BPO - BigCommerce Product Poster (Hybrid Setup)

    3 days ago

    Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱900,000 - ₱1,200,000 per year

    Do you ever find yourself frustrated at an online shop because of blurry photos, missing details, or just weird descriptions? You might just say, I can organize this online shop way better. Well, this is your chance.Unity Communications is looking for a detail-driven remote BigCommerce Product Poster to take the shopping experience to the next level. In this...

  • AI Engineer

    3 weeks ago

    Antipolo City, Calabarzon, Philippines EXUS Full time

    OverviewEXUS is a global technology company specializing in debt collections software for financial services and utilities. Our enterprise SaaS platform is used in over 50 countries worldwide, delivering measurable improvements in collections, compliance, and operational efficiency. With 20+ years of experience and a product recognized by Gartner as...

  • BPO - E-Commerce CSR & Order Processor (Hybrid Setup)

    3 days ago

    Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱300,000 - ₱450,000 per year

    What happened, Vella? Why you crying again? I know, looking for a job, right? Here's one for you. Unity Communications needs an Order Processing Representative.If you're someone who tracks online orders like it's a full-time hobby, can reply to emails faster than you reply to your barkada group chat, and actually finds peace in checking off a to-do list,...

  • BPO - Agent Tax Specialist (Hybrid Setup)

    1 week ago

    Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱800,000 - ₱1,200,000 per year

    Overview:We are seeking a detail-oriented and experiencedPayroll Specialistwith strong knowledge of payroll processing andmulti-state tax administration. The ideal candidate will have expertise in payroll tax filings, compliance with federal, state, and local tax requirements, and the ability to thrive in a high-volume, fast-paced environment.Key...

  • BPO - Technical Support Specialist - Linux Command Line (Hybrid Setup)

    2 days ago

    Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱30,000 - ₱60,000 per year

    As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude.This job is an excellent opportunity to...