Contact Center Process Associate

5 days ago

Manila, National Capital Region, Philippines Capgemini Full time $4,000 - $6,000 per year
Job Description

We are seeking a Contact Center Process Associate to serve as the first point of contact for our customers, delivering exceptional service and support across multiple communication channels. This role is key to ensuring customer satisfaction by addressing inquiries, resolving concerns, and providing timely, effective solutions.

Key Responsibilities:
  • Handle customer inquiries professionally and efficiently via phone, email, or chat.
  • Resolve product or service-related issues by identifying the root cause and providing appropriate solutions.
  • Accurately document customer interactions and transactions in the system.
  • Follow established communication protocols, guidelines, and company policies.
  • Escalate complex or unresolved issues to the appropriate internal teams.
  • Provide insights and feedback to improve customer service processes.
  • Stay updated on product knowledge, promotions, and company policies.
Qualifications
  • At least 1.5 years of experience in customer service, preferably in the banking industry.
  • Strong English communication skills with a customer-first mindset.
  • Ability to identify and resolve customer concerns effectively.
  • Positive attitude and a collaborative team player.
  • Willing to work onsite in McKinley West, Taguig.
  • Amenable to working an AU shift schedule.
  • Can start immediately.

  • Contact Center Process Associate

    3 days ago

    Manila, National Capital Region, Philippines Capgemini Full time

    Contact Center Process Associate role at CapgeminiOverviewJoin to apply for the Contact Center Process Associate role at Capgemini.Key ResponsibilitiesRespond to customer inquiries promptly and professionally via phone, email or chat.Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate...

  • Associate, HR Contact Center

    5 days ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time $40,000 - $80,000 per year

    TheHR Contact Centerserves as the first-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.Responsibilities:Processes basic to complex HR and benefits transactions and supports the auditing of informationDocument calls and...

  • Contact Center Solutions Expert

    5 hours ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time $800,000 - $1,200,000

    Job OverviewThe Associate Professional Services Engineer, CX role involves direct interaction with customers to offer expertise on NICE products and contact center industry aspects.This position entails technical duties and business-oriented tasks such as managing customer satisfaction, configuring NICE products, coordinating across departments, and ensuring...

  • Associate, HR Contact Center

    1 week ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    The HR Contact Center serves as the first-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.Responsibilities:Processes basic to complex HR and benefits transactions and supports the auditing of informationDocument calls...

  • Contact Center Process Associate

    5 days ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱600,000 - ₱1,200,000 per year

    Job DescriptionThe Customer Service Team Member is the first point of contact for customers, for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat.Key Responsibilities:Respond to customer inquiries promptly and...

  • Senior Contact Center Platform Engineer

    5 days ago

    Manila, National Capital Region, Philippines GECO Asia Pte Ltd Full time $90,000 - $120,000 per year

    We are seeking an experienced Senior Contact Center Platform Engineer to join our team. This role is critical to the success of our client's business operations, as contact center platforms are at the core of customer engagement. The Senior Engineer will focus on system engineering, automation, and serve as the highest point of technical escalation across...

  • Contact Center Platform Engineer

    5 days ago

    Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per year

    Job Title : Senior Contact Center Platform EngineerLocation :  Mandaluyong, Robinsons Cybergate Tower 2 1550Work Schedule : Hybrid,  2x RTOShift Schedule:  Shifting Schedule Position Type: 6 Months ContractJob DescriptionDesired Qualifications :Expertise in both Cloud/Automation and Infrastructure/Security specializations.Professional certifications such...

  • AI Contact Center Engineer

    2 days ago

    Manila, National Capital Region, Philippines beBeeContactCenter Full time ₱1,800,000 - ₱2,200,000

    Job OpportunityWe are looking for a skilled and experienced engineer to fill the role of Contact Center AI Specialist. In this position, you will work closely with our contact center operations team to design and deploy AI solutions that meet their needs.Key Responsibilities:Collaborate with contact center operational leads to develop scalable AI solutions...

  • Contact Center Technology Specialist

    3 days ago

    Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱104,000 - ₱130,878 per year

    Hi,I'm Ishika and I work as Technical Recruiter at Artech. Please find the Job Description below and let me know if you are interested in the same.Job Title: Contact Center Platform Analyst Job Type: Hybrid (2x a week onsite)Location: Mandaluyong, 1550, PHPosition Type: 6 months contractNo. of hours per week: 45Shift Timings : (will depend on the project's...

  • HR Contact Center Supervisor

    5 days ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time $104,000 - $130,878 per year

    We are seeking a dedicated and people-focusedSupervisorto lead a team within the United States HR Operations Tier I Contact Center, part of our Global HR Shared Services function. This role will be responsible for supervising the day-to-day service delivery of Tier I HR support operations, ensuring timely resolution of employee inquiries and delivering a...