Contact Center Coordinator

8 hours ago

Manila, National Capital Region, Philippines Public Safety Savings and Loan Association, Inc. (PSSLAI) Full time ₱300,000 - ₱600,000 per year

Job Summary:

The Contact Center Coordinator shall be responsible for outbound and inbound calls, emails and text messages from the members and agents of the association in loan assessments. The position is also responsible for the handling of Field Agents of Non Voice Support, Text Blast and outbound calls in a timely manner. They also promote and advise PSSLAI members on the products and services offered by the Association as well as handle all customer loan related inquiries and ensure that the products and services provided by the Association is efficiently delivered to all concerned.

Key Responsibilities:

  • Receives and handles loan inquiries through online applications
  • Makes outbound calls to prospective or existing members to offer loans and other services of the Association
  • Efficiently handles loan verification requests from the members through the agents.
  • Efficiently handles inquiries received from members and prospective members as a result of Text Blast
  • Make outbound calls in support of the Bilis online and website applications
  • Supports the special projects that will requires calls to members and protective members of the Association
  • Refers assessed loan application directly to Branches, Satellite Offices, Account Representatives and Field Agents.
  • Prepares monthly reports on output from acceptance of calls to actual sales generation through conversion

Qualifications:

  • Graduate of any four year course
  • With at least 1-2 years work experience specializing in Marketing, Banking, Financial Services or equivalent
  • Self starter and Hardworking
  • Can work with minimal supervision
  • Must have an excellent sales and market analytical skills
  • With good oral & written communication skills
  • Diligent, honest, meticulous and organized
  • Must have a strong personality and proven leadership skills

  • Contact Center Representative

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time $880 - $1,475

    Job Title: Contact Center RepresentativeWe are seeking a skilled and professional Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.Job DescriptionThe ideal candidate will have previous experience in a contact...

  • AI Contact Center Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeContactCenter Full time ₱1,800,000 - ₱2,200,000

    Job OpportunityWe are looking for a skilled and experienced engineer to fill the role of Contact Center AI Specialist. In this position, you will work closely with our contact center operations team to design and deploy AI solutions that meet their needs.Key Responsibilities:Collaborate with contact center operational leads to develop scalable AI solutions...

  • Contact Center Solutions Expert

    1 week ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time $800,000 - $1,200,000

    Job OverviewThe Associate Professional Services Engineer, CX role involves direct interaction with customers to offer expertise on NICE products and contact center industry aspects.This position entails technical duties and business-oriented tasks such as managing customer satisfaction, configuring NICE products, coordinating across departments, and ensuring...

  • Contact Center Consulting Leader

    2 weeks ago

    Manila, National Capital Region, Philippines JMR SSRA Full time $104,000 - $130,878 per year

    As a Consulting Leader, you will be at the forefront of delivering customer experience (CX) and contact center transformation initiatives. Working with leading CCaaS and CX platforms—including Genesys Cloud, Google CCAI, Nice CXone, Five9, Sprinklr, Salesforce Service Cloud, and RingCentral—you will lead projects that optimize customer service...

  • Contact Center Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱25,000 - ₱40,000

    About the RoleThis is a full-time and part-time opportunity to work as a Customer Service Representative in a contact center environment. You will be responsible for handling customer inquiries, resolving issues, and providing a smooth and satisfying customer experience.You must be friendly and reliable with strong communication and interpersonal skills. The...

  • Technical Contact Center Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeProfessional Full time $79,100 - $146,900

    Job Title:Technical Contact Center SpecialistAbout the Role:We are seeking a skilled Technical Contact Center Specialist to drive the implementation of Contact Center solutions and deliver exceptional customer service. As a key member of our team, you will be responsible for managing project implementations, assessing customer requirements, and recommending...

  • Contact Center Transformation Consulting Leader

    2 weeks ago

    Manila, National Capital Region, Philippines JMR Global | Executive Search Full time $104,000 - $130,878 per year

    As aConsulting Leader, you will be at the forefront of deliveringcustomer experience (CX) and contact center transformation initiatives. Working withleading CCaaS and CX platforms—includingGenesys Cloud, Google CCAI, Nice CXone, Five9, Sprinklr, Salesforce Service Cloud, and RingCentral—you will lead projects that optimize customer service operations,...

  • Associate, HR Contact Center

    3 weeks ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    The HR Contact Center serves as the first-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.Responsibilities:Processes basic to complex HR and benefits transactions and supports the auditing of informationDocument calls...

  • Senior Leader Contact Center Operations

    1 week ago

    Manila, National Capital Region, Philippines TalentHero Full time

    OverviewWe're Hiring: Senior Leader – Contact Center Operations (Financial Services)Location: Pasay or Taguig (Full Onsite)Level: DirectorAre you a seasoned leader with a passion for driving operational excellence and customer experience in the financial services industry? We are looking for a Senior Leader to oversee the end-to-end operations of our...

  • Contact Center Transformation Consulting Leader

    2 weeks ago

    Manila, National Capital Region, Philippines JMR Global | Executive Search Full time

    Global Strategic Sourcing Lead | Building High-Impact Talent PipelinesAs a Consulting Leader, you will be at the forefront of delivering customer experience (CX) and contact center transformation initiatives. Working with leading CCaaS and CX platforms—including Genesys Cloud, Google CCAI, Nice CXone, Five9, Sprinklr, Salesforce Service Cloud, and...