Medical Contact Center Sr Specialist

1 week ago


Manila, National Capital Region, Philippines Fortrea Full time

Job Overview
The Medical Contact Center Sr. Specialist will be responsible for responding to medical information queries, product quality complaints, and any general queries that may be received via the Medical Contact Center.

Summary Of Responsibilities

  • Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over the telephone call, email, fax etc.
  • Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up.
  • Guide Junior associates in managing voice calls (as required).
  • Create and revise training materials based on procedural, system, and regulation updates.
  • Responsible for conducting training and checks the effectiveness of the training as required.
  • Perform and support different activities as assigned – tracking several types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
  • Assume responsibility for quality of data processed.
  • And all other duties as needed or assigned.

Qualifications (Minimum Required)

  • Must have completed a healthcare degree e.g. Nursing, Pharmacy, PT, Medtech, Radtech (license not required but preferred)
  • 3 years or more VOICE call center experience
  • Dashboards, advanced EXCEL, and reporting skills are essential

Learn more about our EEO & Accommodations request here.


  • MEDICAL SPECIALIST IV

    2 weeks ago


    Manila, National Capital Region, Philippines TONDO MEDICAL CENTER - Government Full time

    MEDICAL SPECIALIST IV (Part Time) in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.


  • Manila, National Capital Region, Philippines Fortrea Full time

    Summary Of ResponsibilitiesTo respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax...


  • Manila, National Capital Region, Philippines Fortrea Full time

    Summary of Responsibilities:To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax...


  • Manila, National Capital Region, Philippines Fortrea Full time

    Summary of Responsibilities:To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax...


  • Manila, National Capital Region, Philippines Fortrea Full time

    Summary of Responsibilities:To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax...


  • Manila, National Capital Region, Philippines Inizio Medical Full time

    About The JobInizio Medical is growing We are growing our team of Medical Content Specialists based in the Philippines. Our Philippines team work alongside our global teams in ApotheCom, Nucleus Global and Ashfield MedComms across the US, UK, EU, and South Africa which will give you the opportunity to work on cutting edge projects, working at the forefront...


  • Manila, National Capital Region, Philippines Makati Medical Center Full time

    The Medical Stores Assistant is responsible for performing the day-to-day medical store activities, which include receipt, storage, and issuance of floor stocks of medicines and medical supplies. The Medical Stores Assistant is also responsible for prompt filling and dispensing of medication orders in unit doses and checking of expiration dates of...


  • Manila, National Capital Region, Philippines OneMCI Full time

    POSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're hiring a results-driven Collections Representative to join our dynamic BPO contact...


  • Manila, National Capital Region, Philippines OneMCI Full time

    LOCATIONManila, PHJOB TYPEFull-Time & Part-TimePOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're hiring a results-driven Collections...


  • Manila, National Capital Region, Philippines OneMCI Full time

    POSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.We are looking for a professional and customer-focused Contact Center Representative to join our...