Medical Contact Center Sr Specialist

6 hours ago

Manila, National Capital Region, Philippines Fortrea Full time ₱900,000 - ₱1,200,000 per year

Job Overview
The Medical Contact Center Sr. Specialist will be responsible for responding to medical information queries, product quality complaints, and any general queries that may be received via the Medical Contact Center.

Summary Of Responsibilities

  • Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over the telephone call, email, fax etc.
  • Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up.
  • Guide Junior associates in managing voice calls (as required).
  • Create and revise training materials based on procedural, system, and regulation updates.
  • Responsible for conducting training and checks the effectiveness of the training as required.
  • Perform and support different activities as assigned – tracking several types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
  • Assume responsibility for quality of data processed.
  • And all other duties as needed or assigned.

Qualifications (Minimum Required)

  • Must have completed a healthcare degree e.g. Nursing, Pharmacy, PT, Medtech, Radtech (license not required but preferred)
  • 3 years or more VOICE call center experience
  • Dashboards, advanced EXCEL, and reporting skills are essential

Learn more about our EEO & Accommodations request here.

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