Contact Center Engineer

2 days ago

Manila, National Capital Region, Philippines White Cloak Technologies Full time ₱900,000 - ₱1,200,000 per year


Job Title: Contact Center Engineer
Key Responsibilities

  • Responsible for handling developments for telephony system used by contact center.

  • Develop call flow scripts and assess user experience based on contact center requirement.

  • Technical support for call flow changes and initiatives

  • Oversees the preparation and planning of call flows and communication improvements.

  • Manages the telephony platform of the Bank including IVRS and contact center productivity modules

Qualifications & Skills

  • At least 3 years experience on coding and development on Voice Solutions

  • Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform

  • Has extensive knowledge on call flow development

  • Programming Languages: Java VXML, Php, SQL, VoiceXML

  • Web Scripting: HTML, JSP, JavaScript

  • Database Systems: Oracle / Microsoft SQL

  • Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman

  • Has extensive knowledge on API integrations and development


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