Contact Center Senior Associate

Contact Center Senior Associate Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description Performs analysis of processes,...

Contact Center Process Associate role at CapgeminiOverviewJoin to apply for the Contact Center Process Associate role at Capgemini.Key ResponsibilitiesRespond to customer inquiries promptly and professionally via phone, email or chat.Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate...

OverviewWe're Hiring: Senior Leader – Contact Center Operations (Financial Services)Location: Pasay or Taguig (Full Onsite)Level: DirectorAre you a seasoned leader with a passion for driving operational excellence and customer experience in the financial services industry? We are looking for a Senior Leader to oversee the end-to-end operations of our...

Job Summary:The Contact Center Coordinator shall be responsible for outbound and inbound calls, emails and text messages from the members and agents of the association in loan assessments. The position is also responsible for the handling of Field Agents of Non Voice Support, Text Blast and outbound calls in a timely manner. They also promote and advise...

Job Title: Contact Center RepresentativeWe are seeking a skilled and professional Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.Job DescriptionThe ideal candidate will have previous experience in a contact...

The HR Contact Center serves as the first-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.Responsibilities:Processes basic to complex HR and benefits transactions and supports the auditing of informationDocument calls...

Job OverviewThe Associate Professional Services Engineer, CX role involves direct interaction with customers to offer expertise on NICE products and contact center industry aspects.This position entails technical duties and business-oriented tasks such as managing customer satisfaction, configuring NICE products, coordinating across departments, and ensuring...

Job OpportunityWe are looking for a skilled and experienced engineer to fill the role of Contact Center AI Specialist. In this position, you will work closely with our contact center operations team to design and deploy AI solutions that meet their needs.Key Responsibilities:Collaborate with contact center operational leads to develop scalable AI solutions...

Global Strategic Sourcing Lead | Building High-Impact Talent PipelinesAs a Consulting Leader, you will be at the forefront of delivering customer experience (CX) and contact center transformation initiatives. Working with leading CCaaS and CX platforms—including Genesys Cloud, Google CCAI, Nice CXone, Five9, Sprinklr, Salesforce Service Cloud, and...

We are seeking a highly skilled Technical Trainer to join our team. As a Technical Trainer, you will be responsible for designing, delivering and managing learning and development programs for new hires. You will align short-term and long-term training initiatives with organizational goals and the evolving needs of supported teams.Key ResponsibilitiesDeliver...