Contact Center

2 days ago

Manila, National Capital Region, Philippines IT Triage Full time ₱30,000 - ₱45,000 per year

About The Group

The Reivernet Group is made up of seven entities: RN Projects, Reivernet, IT Triage, Site Compass, Bright Star, RN Gateway and RGC Management. We design, build, configure, support and document complex data networks for business, with a focus on hotel networks.

IT Triage provides outsourced, short- or long-term remote Help Desk services across the globe. Based in several locations, our team boasts almost two decades of experience providing world-class technical support across the hospitality sector.

About the role

Working a 4-day on 4-day off shift, Contact Center Officers (CCO) serve as the primary point of contact for customers, providing exceptional support and resolving queries through various communication channels. This role involves handling customer interactions, addressing issues, and ensuring customer satisfaction by delivering timely and effective solutions. The CCO is responsible for maintaining accurate records, gathering feedback, and collaborating with other team members to enhance service quality and efficiency

What you'll do

  • Through excellent communication, provide high levels of support to our customers by responding to in-bound queries while meeting SLAs and collaborating with team members
  • Ensure ITT Contact Center protocols are followed when queries need to be escalated, handed-off or closed and ensure client case information is accurately recorded in the CRM.
  • Maintain a working knowledge of the tools and systems contained within our clients' sites and identify operational improvements when identified.
  • Build credibility with clients and team members by following through on commitments, being transparent and consistent.

Who you are

Contact Center Officers are an important resource, solving client challenges efficiently and ensuring they receive the best possible support.  They are highly reliable, and an effective team member known for their accountability, collaboration, valuable communication and trustworthiness.  With an eye for detail and an ability to manage multiple queries, they have an aptitude for identifying root causes and providing effective solutions. You have approximately 4 years of experience in a customer support role responsible for handling level 1 and 2 ICT Network enquiries.

  • Contact Center Manager

    1 week ago

    Manila, National Capital Region, Philippines IDP Education Ltd Full time ₱2,000,000 - ₱2,500,000 per year

    IDP Education LimitedAbout IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000...

  • Contact Center Engineer

    2 days ago

    Manila, National Capital Region, Philippines White Cloak Technologies Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Contact Center EngineerKey ResponsibilitiesResponsible for handling developments for telephony system used by contact center.Develop call flow scripts and assess user experience based on contact center requirement.Technical support for call flow changes and initiativesOversees the preparation and planning of call flows and communication...

  • Contact Center Officer

    2 days ago

    Manila, National Capital Region, Philippines Reivernet Group of Companies Full time ₱250,000 - ₱500,000 per year

    About The GroupThe Reivernet Group is made up of seven entities: RN Projects, Reivernet, IT Triage, Site Compass, Bright Star, RN Gateway and RGC Management. We design, build, configure, support and document complex data networks for business, with a focus on hotel networks.IT Triage provides outsourced, short- or long-term remote Help Desk services across...

  • Genesys Contact Center Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per year

    Genesys Contact Center EngineerBGC Taguig | Contract | (Hybrid- Twice in week) | Competitive SalaryProfessional & Technical Skills:-Required Skill: Advanced proficiency in Genesys Contact Center Operation (Minimum 1 year).-Strong understanding of software development methodologies and best practices.-Experience with modern programming languages and...

  • Specialist, HR Contact Center

    2 days ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time ₱900,000 - ₱1,200,000 per year

    As an HR Contact Center Specialist , you will play a crucial role in delivering high-quality HR support and services to our employees and clients. You will serve as the first point of contact for HR-related inquiries and provide prompt, accurate, and efficient responses to resolve various HR issues and requests. Your primary responsibilities will...

  • Contact Center Senior Associate

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱900,000 - ₱1,200,000 per year

    Contact Center Senior Associate Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description Performs analysis of processes,...

  • Contact Center Senior Associate

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱800,000 - ₱1,200,000 per year

    Contact Center Process Senior Associate Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Performs...

  • Genesys Contact Center

    2 weeks ago

    Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per year

    Position Summary:As a Custom Software Engineer, you will be responsible for developing tailored software solutions that address unique business requirements. Your day-to-day tasks will include coding, enhancing system components, and collaborating with team members to deliver scalable, high-performance applications using modern technologies and Agile...

  • Professional Services Contact Center Engineer

    1 week ago

    Manila, National Capital Region, Philippines RingCentral, Inc. Full time ₱40,000 - ₱80,000 per year

    Professional Services Contact Center EngineerSay hello to possibilities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little information about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We...

  • Professional Services Contact Center Engineer

    1 week ago

    Manila, National Capital Region, Philippines RingCentral Full time ₱1,200,000 - ₱2,400,000 per year

    Professional Services Contact Center EngineerSay hello to possibilities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little information about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We...