Concur - Digital Client Success Manager

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About the Role

As a Digital Client Success Manager, you will be responsible for managing a high volume of clients within the VSB segment in a pooled environment. This role emphasizes timely client support, retention, and maintaining relationship health by responding effectively to client inquiries and needs. Digital Client Success Managers leverage virtual interactions and digital-first strategies to ensure clients feel supported throughout their journey with SAP Concur. The goal is to empower clients with valuable insights and best practices, ensuring they achieve their objectives in a scalable, responsive manner

Who You Are

As a Digital Client Success Manager, you will be expected to:

• Respond to client inquiries and provide timely, effective support through virtual and digital channels.
• Build rapport and trust with clients by delivering high-quality service that meets their needs and expectations.
• Serve clients and internal stakeholders with integrity, ensuring responsive, high-quality support.
• Demonstrate knowledge of SAP Concur products and industry best practices to address client questions effectively.
• Recognize and flag potential opportunities for upsell or expansion to the appropriate teams.
• Contribute to process improvements and projects aimed at increasing the efficiency of the Digital Client Success team.
• Participate in ongoing training and development to enhance knowledge of digital engagement strategies and tools.

Preferred Skillset

• Proven experience in client engagement, particularly in support roles within a high-volume or pooled environment, where timely and responsive service is essential.
• Skilled in handling virtual client interactions and providing effective, responsive service.
• Ability to listen actively and ask clarifying questions to fully understand client needs.
• Highly organized, with strong time management skills to handle multiple inquiries and deadlines effectively.
• Adaptable and resilient in a fast-paced, digital-first environment.
• Enthusiastic about leveraging digital tools to provide efficient and impactful client support.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid