Digital Client Success Manager

Lead High-Impact Digital Campaigns Across Multiple Platforms

Pixels, impressions, clicks-every detail drives the success of a brand. Take the reins of global digital campaigns, fine-tune programmatic strategies, and turn raw data into marketing gold. Lead campaigns that resonate worldwide while accelerating your career in the fast-evolving world of advertising and marketing.

Your Role in the Spotlight

Be part of our client's team as a Digital Client Success Manager, leading post-sale execution of digital campaigns across podcasts, social, video, and display. You'll drive performance, collaborate with internal teams, optimize results, troubleshoot challenges, and deliver actionable insights that elevate both direct and programmatic campaigns to exceed client expectations.

Career Snapshot

Employment Type: Full-time

Shift: Night Shift, Weekends Off

Work Setup: Hybrid, Makati

Why You'll Love Working Here:

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You Bring to the Table

• Advanced Microsoft Excel skills
• Strong communication skills
• Expertise in reporting digital media campaign results
• Ability to manage projects from start to finish
• Excellent organizational and time-management skills
• High work standards with strong attention to detail
• Strong problem-solving and decision-making skills
• Ability to handle high volume in a fast-paced environment
• Excellent interpersonal skills and collaboration with internal teams and clients
• 2-3 years of digital media experience in a similar role
• Previous Programmatic Ad Operations experience is a plus

What You'll Do

• Manage post-sale execution of national digital media campaigns with focus on direct campaigns and Programmatic Guarantee deals
• Collaborate with internal departments to ensure sold programs are booked and executed in alignment with operational and sales initiatives
• Manage client communications throughout setup, launch, flight, and recap of both direct and programmatic guaranteed campaigns across multiple DSPs (DV360, TTD, etc.)
• Schedule and lead all internal and external calls as needed, communicating production timelines and deliverables
• Review client scripts and copy submissions to ensure compliance with audio production guidelines
• Collaborate with Sales, Agencies, third-party measurement vendors, and internal AdOps/Programmatic AdOps to troubleshoot campaigns when issues arise
• Work with pod operations to troubleshoot creative and tracking issues
• Maintain and optimize client campaigns to improve overall performance against pre-determined benchmarks
• Interpret and analyze performance data to identify trends, measure effectiveness, and provide actionable insights
• Ensure full delivery against dollars booked across all digital, social, and podcast deliverables
• Collaborate with billing and finance teams monthly to ensure billing is reconciled in a timely manner
• Provide post-campaign wrap-up including final reporting and one-sheet recap with insights and learnings

About the Client:

Our client is a global leader in advertising and marketing, delivering exceptional digital campaign results across podcasts, social, video, and display platforms. They empower brands with transparency, data-driven insights, and innovative operational solutions, helping marketers optimize their digital investments. Known for flawless execution and a purpose-built operations platform, they combine expert teams, advanced analytics, and configured dashboards to drive performance. Recognized multiple times as a top workplace, they foster a collaborative, growth-oriented culture where innovation and excellence thrive.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra